**Role: Global Head of Investor Services Technology** The Global Head of Investor Services Technology is part of the Services Technology Senior Management Team and is responsible for the day-to-day activities and strategic Technology development of Citi’s Investor Services functions, which include Custody, Fund Services and Execution Services businesses. The Investor Services Technology Head will be responsible for a cash budget of approximately $360 million and a global headcount of ~2,100 (inclusive of direct and contract staff), deployed across multiple global locations. As Citi continues to grow and evolve their global businesses, there is a strong mandate to ensure provision of world class IT delivery and operations, supported with innovation and partnership with the business. **Job background/context:** The Investor Services business aims to provide institutional asset managers with an end-to-end service proposition for all their banking needs: the Custody, Fund Services and Execution Services businesses are key enablers and differentiators for Citi. **Custody:** provides securities settlement and clearing, safekeeping, and asset servicing to institutional clients through a proprietary sub-custody network of 60+ markets and third-party custodians or International Central Securities Depositories (ICSDs) in an additional 40+ markets. **Fund Services:** offers comprehensive solutions and cross-product expertise, including fund accounting and administration, middle office, transfer agency, fiduciary services and ETF services. **Execution Services:** supports our global clients with a suite of value-added services, including agency securities lending, foreign exchange solutions, and collateral management As we continue to grow and evolve our global businesses, there is a strong mandate to ensure provision of world class IT delivery and operations, supported with innovation and partnership with the business. **Key responsibilities:** The Investor Services Technology Head will be responsible for the following aspects: + Lead and manage a large, diverse global technology organization with an annual spend of approximately $360MM + Lead the strategic roadmap for Investor Services Technology in line with business objective + Structure the team to ensure greatest impact, efficient use of resource and alignment to business structures as possible. Set a clear vision for the team around roles and responsibilities + Deliver scale and efficiencies through innovation, process improvement, simplification of the technology stack and strategic outsourcing and vendor partnerships + To build relationships and manage/partner with multiple senior-level client contacts, act as trusted advisor to both internal and external clients + Manage the regulatory agenda in line with broader business objectives and working with other key IT and business stakeholders to ensure consistent delivery and prioritization of such initiatives + Be responsible for and lead risk & control related activities **Development value:** + Highly visible strategic leadership role with senior level contact across CIO and the businesses + Senior client representative of Citi engaging with senior members of client organization + Leadership and management of vast and diverse people and process footprint **Knowledge/ experience:** The successful candidate will be a commercially minded, business technology executive who can partner effectively with other senior leaders to drive large-scale, global initiatives across business units and geography. Successful individuals will have operated as a senior technology executive with a sustained track record of high performance and demonstrated transformational success. They will have demonstrated experience in driving productivity and efficiency initiatives, both standalone and/or with partners, with the ability to test decisions from a strategic perspective. The role will ideally have a combination of the following: + Substantial experience in a senior technology leadership role within the functions listed above + They will be able to demonstrate deep technical expertise and business knowledge and be known within the industry for their experience and track record + The candidate should be able to build exceptional peer relationships with key stakeholders in the business and form strong and trusted partnerships + They will be able to balance the need to provide world class technology solutions with the ability to tightly manage costs and ensure clear value and return on any investments + The candidate will have deep knowledge of industry rules and regulations and an understanding of what best practice means in running large-scale technology environments + A senior change leader, who recruits, develops, retains, manages, and inspires exceptional diverse talents + Strong client focus, able to operate as a partner to senior business stakeholders + Requiring 10+ years in a fast-paced financial services firm understanding the fiduciary responsibilities + Ability to make tough and difficult decisions and to drive implications with integrity and consistency + Ability to operate in Global Matrix Environment + They will also develop external relationships to maintain a point of view on competitors and their operations + They will be a strong communicator of strategy, goals and status + They will be an innovator and able to influence the required change to execute **Skills:** The successful candidate will be a strategic engineering leader who has a proven track record of working closely with senior business partners and multiple stakeholders. They will be seen as a trusted advisor to senior business partners as well as to peers due to their strong mind-set in terms of risk & control, financial management and delivery, and experience maintaining stability across operating and client facing platforms. **Additionally:** + Proven ability to operate through influence + Able to successfully navigate a large, global organization + Resilient, able to adapt to change and implement changes rapidly while always seeking continuous innovation and improvement + Exceptional ability to rank strategic and operational choices — willing and able to be hands-on and hard working + Superior organizational skills and an affinity for detail. Able to simultaneously manage multiple, mission-critical projects and the flexibility to adapt to changing priorities **It will be important to possess:** + A mature and focused character, able to work alongside the top team who are intimately involved in the delivery of a world class technology service + The ability to establish and build trust with professionals throughout the business and IT as a leader, an advisor and a business partner to the organization with a clear customer orientation + A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint + Significant energy and ability to function in an intense environment demonstrating initiative and operating with an “owner-minded” attitude + A results driven manner, determined to achieve agreed goals, demonstrating significant decision making capacity + Ability to conceptualize aspects of the organization's model and its future development. + An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels + Exceptional communication and presentation skills with the ability to persuade. + Strong value system and sense of ethics **Qualifications:** Degree in Computer Science, Information Technology or related discipline. Advanced degree preferred. **Competencies:** Strategic Thinker / Business Process Transformation / Innovation via emerging technologies / Influencer / Results Oriented / Decision Maker” ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Development ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.