Job description
The Workplace Operations Manager (WPO) is responsible for all facilities and services located at one or more sites within a region. Reporting to the Senior Manager, Workplace Operations, this role will oversee the day-to-day tasks of building management in a fast paced, customer centric environment. The Workplace Operations Manager will work to provide a safe and sustainable workplace, technically sound building operation, and amenities that are fit for purposes. Assist in developing future strategies for building operations with respect to footprint allocation, energy management as well as equipment/furniture selection. The successful candidate will collaborate with Workplace Operations teammates and RE&F colleagues to enhance customer experience, promote employee productivity and engagement, and optimize costs to enable scalability and growth.
What will you do:
Oversee all aspects for facilities management, including building infrastructure, maintenance and repairs, space utilization, workplace amenities, reception, among others
Ensure FM services and solutions are delivered in line with company objectives and standards, as well as compliance with local laws and regulations
Lead on-site facilities team, including subject matter experts in building maintenance, workplace services, receptionists, as well as third-party providers as needed
Manage facilities budget and ensure delivery to targets
Support Project Management needs as required, ensuring procedural requirements are followed and documentation standards are maintained
Manage the creation and approval of FM related Capital Expenditure Requests (CERs) based on sound financial knowledge and input from technical experts
Together with RE&F colleagues, manage embedded contractors and third-party vendors when scheduling, planning, and quoting projects to ensure cost, time and quality success
Partner with RE&F colleagues to manage space and occupancy planning initiatives
Serve as RE&F partner and site point of contact for Facilities projects
Collaborate with other Corporate Functions (e.g. IT, Security, HR, Legal & Compliance, EHS, Finance, etc.) to deliver services in line with Stryker company standards, objectives, and business strategies
Build and maintain Landlord relationship(s), partner with Real Estate colleagues to ensure compliance with all lease requirements
Partner with RE&F colleagues to maintain metrics and reports as required
Create and implement FM process improvement programs
Managing and ensuring minimum disruption to onsite activities
Responding appropriately to emergencies or urgent issues as they arise; be available or on-call 24/7 or as needed to support the building operation
Manage and support meetings and events held onsite; including setup, teardown, coordination with vendors, technicians, and events team as needed
Support all LATAM locations in the region
What you need:
Bachelor's degree or equivalent work experience in Facilities Management, Engineering, Real Estate, or related field
8+ years of experience, work experience in facilities, or related experience
3+ years of people management experience
Competency and financial acumen related to budget management
Working knowledge of principles and practices of all facets of facility operations, electrical and mechanical systems, health, safety and environmental regulations, construction, maintenance, and project management
Ability to manage and influence service providers, negotiation skills required
Demonstrate leadership and interpersonal skills, with the proven ability to coach individuals from diverse backgrounds
Demonstrated computer skills (MS Office suite) and knowledge of FM planning systems/approaches.
Demonstrated knowledge of Building Management Systems (BMS) and CMMS workorder software
Must have demonstrated analytical skills with problem solving and process improvement orientation
Excellent verbal and written interpersonal communication skills, including ability to tailor communication style to various audiences
Excellent organizational and project management skills
Ability to navigate matrix environment and influence stakeholders
Ability to deliver under tight deadlines and adapt quickly to change
Ability to develop and maintain relationships with internal stakeholders
Ability to work collaboratively with other divisions, business units and functions.
Ability to present and speak comfortably in front of others
Must be Fluent in Spanish, English and Portuguese (preferred)
Physical/Safety Requirements:
May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate
May be required to move equipment up to 50 pounds, reach, push, or pull in order to accomplish job accountabilities
Coordination of eye, hand, and/or foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination/memory, reading ability, and memory retention ability.
Yellow Fever Vaccine – Required, or candidate must be willing to receive the vaccine to meet travel requirements.
Travel Percentage: 20%