At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleManager -- Volunteer Program

                        

LocationWeston

                    

FacilityFlorida Weston Hospital

                     

DepartmentHR Services-Caregiver Office

                      

Job Code000744

                     

ShiftDay/Evening/Night/Weekend

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As Volunteer Program Manager, you will be responsible for leading and coordinating the volunteer services program at Cleveland Clinic Weston Hospital, overseeing a team of approximately 250–300 volunteers across multiple departments. This role involves recruiting, training, placing, supporting, and recognizing volunteers, while ensuring their contributions follow hospital policies, meet regulatory requirements, and positively impact the patient experience.

This is an exciting opportunity because it allows you to make a meaningful impact on both the hospital community and patient care. By leading a large and diverse team of volunteers, you play a key role in creating a welcoming and supportive environment for patients, families, and staff. You'll have the chance to build strong relationships, develop engaging volunteer programs, and see the direct results of your efforts in the improved experiences of those who visit and work at the hospital. It’s a rewarding role where leadership, compassion, and organization come together to truly make a difference.

A caregiver in this position works day/evening/night/weekend shifts from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:  

Direct and manage daily operations of the hospital’s volunteer programRecruit, interview, onboard, and train new volunteersMonitor volunteer performance; provide coaching and discipline as neededMaintain communication and build strong relationships with volunteers, staff, and hospital leadershipPlan, coordinate, and execute hospital events involving volunteersTrack volunteer hours and outcomes for reporting and complianceRecognize volunteers through various programs and awardsCollaborate with community groups and internal stakeholdersEvaluate effectiveness of volunteer initiatives and propose improvementsUpdates policies and procedures for the volunteer department as needed, identifies organizational and departmental needs, and initiates solutions for improvement.Implements a program of patient satisfaction surveys to monitor activities of volunteers, including direct volunteer-patient contact.Provides ongoing recognition of volunteers and volunteer groups via thank you card, birthday card program, illness follow up, and writes nomination of volunteers for various department awards as well as community, local, and state awards and recognition.Works collaboratively with community to engage in special programs and servicesMaintains a record keeping system, computer data, sign-in sheets, and data reporting forms to meet reporting requirements of funding sources and prepares monthly statistics, quarterly and annual reports of volunteer hours of service.Represents the facility at functions as assigned, maintains membership in appropriate professional organization, and serves on appropriate committees of these organizations.Participates in information exchange and volunteer recruitment consultations with regional volunteer programs within Cleveland Clinic and provides information for various newsletters when requested.Evaluates outcomes of special events via meetings with staff and volunteers serving in chairperson roles.Maintains competencies specific to the population served.

 Minimum qualifications for the ideal future caregiver include:  

Bachelor’s degree in Business, or Healthcare related field and three years of experience as a manager in Healthcare or related discipline OR additional years experience may offset degree requirementProven people management skills, ability to handle multiple tasks, strong communication, writing, and public relation skillsInterest in and understanding of home health care and hospice servicesPatience and the ability to teach people of varying education levels

Preferred qualifications for the ideal future caregiver include:

Volunteer program leadership (in healthcare or other industries)Experience managing large groups, especially in high-visibility rolesEvent planning and community outreach experienceHealthcare background

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/      

Physical Requirements:

Typical physical demands include a high degree of dexterity to produce materials on a PC; normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying from 5 to 15 pounds.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities