EXPECTED END RESULTS

MAJOR ACTIVITIES

Meeting Q-VOC AS Objective

Make strategy for Q-VOC Sales & AS KPI achievementPlan actions based on the strategyGet the actions implemented through stake holdersReview the effectiveness of actions

Customer complaint Management

Capture the customer VOC through various sources like CEC, Email, letters SMAnalyse the complaints & do the root cause analysisPlan strategy to reduce complaints through proactive actions & improve customer satisfactionCreate visibility on VOC

CEC Management

Manage & periodic review of CEC process and PDCA with CEC Team.Launch Customer feedback survey for CEC.

MIS

Prepare MIS for CQ.Co-ordinate with region team for various activities related to CQGurugram Haryana India