***This role is based at the Waldorf Astoria Las Vegas***

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Manager Technology Field Services, you will bring your technical skills to a hospitality company with an award-winning culture. On the IT Field Services' Southwest team reporting to Regional IT Director, you will support projects including hardware refreshes, WiFi, network upgrades, in-room technology enhancements.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/nightHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

Perform day-to-day IT responsibilities such as providing desktop support, onboarding processes, and other IT related support to operating departmentsManage vendor support tickets for different systems such as PMS, Wi-Fi, PBX, POS and escalate through proper channels as neededManage various CAPEX projects such as hardware refreshes and WiFi upgrades, and provide IT support for projects led by other disciplines at the hotelPartner with Regional IT Director to prepare annual CAPEX and OPEX budget and forecast to be presented to hotel executive and hotel's ownership

How you will collaborate with others:

Attend scheduled regional and leadership calls to discuss initiatives and ongoing projects for the regio, and provide assistance and guidanceParticipate in various learning initiatives related to both technical and soft skills

What projects you will take ownership of:

Waldorf Astoria Las Vegas utilizes specialized in-room technology that requires IT's support to work with the operations team to ensure the system functions with the highest reliability

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

Five (5) years of professional work experience in Technology or related fieldTwo (2) years of managerial or project management experienceTwo (2) years of experience in Hospitality Operations or a comparable fieldTravel up to 30%

It would be useful if you have:

Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experienceSeven (7) + years of professional work experience in Technology or related fieldFive (5) + years of experience in Hospitality, Operations, and IT Support rolesTwo (2) + years of supervisory experienceTechnical certifications such as CompTIA, ITIL, or similar

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.