Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

We're seeking curious leadership to oversee the technical support group and participate in daily operations. You will provide technical customer support to ensure that all customers are satisfied with acquired DN products and services. You will engage with customers to ensure understanding of product / service capabilities and operations. Training of customers, being their coach and subject matter expert is part of the job, as well as cooperation with incident management, service delivery and other teams to resolve situations.

 

We expect your participation on-site in Vecses office at least 3times per a week. This role requires travelling to customers´ side and participation in on-calls (6AM-11PM) once in 5weeks.

 

Responsibilities

Manage supervisors and teams across multiple locations, client bases or product areas

Identify and address recurring trends, difficult-to-resolve problems and potential issues identified by technical support representatives and supervisors

Report new or recurring problems to cross-functional teams such as incident management, service delivery, and product development

ensures provision of end-to-end support to ensure customer satisfaction or identify and address potential issues

resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management

monitors performance metrics to ensure teams are performing within expectations and achieving high levels of customer satisfaction

 

Required Qualifications

Experience in leadership or people management positionDeep understanding of software and hardware solutionsStrong background in retail industryFluent communication in English and Hungarian languageCollaborative approach with customer-oriented focus and cross-functional cooperationOrientation on continuous improvement initiatives and development areas

 

  

More about us

We have 23 000+ great colleagues in 130+ countries around the world creating technologies of the future, together. 

Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee, meaningful and responsible work focused on the daily needs of our customers and, last but not least, opportunity to balance personal and professional life.

*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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