Manager - Tech Ops Engineering

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As a senior member of Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include: 

Provide leadership, guidance, and coaching to applications engineering teams, supporting training and development of best practices 

Oversee the incident management process, ensuring timely resolution of issues and minimizing downtime, ensuring solutions meet business requirements, timelines, and quality standards, and align with strategic goals 

Collaborate with stakeholders effectively including senior management, to provide updates on technology operations and ensure alignment with business objectives 

Lead the management and maintenance of network infrastructure, monitoring network performance, troubleshooting connectivity issues, and supporting the implementation of network security measures 

Oversee the implementation of system upgrades, updates, and backups, and ensure the maintenance of hardware and software systems 

Lead and collaborate with cross-functional teams to complete technology projects and initiatives, contributing to the development of operational policies and procedures, and identifying areas for improvement 

Ensure the team follows best practices, industry standards, and company policies for technology operations and technical services, including maintaining secure processes 

May or may not manage and lead a team of technology operations colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams 

May or may not provide leadership, guidance, and coaching to technology operations teams, supporting training and development of best practices 

May or may not recruit colleagues with relevant experience, and develop, reward, and energize an effective team 

Collaborate and co-create effectively with teams in product and the business to align technology operations and service initiatives with broader business objectives 

Review and maintain documentation for standard operating procedures for various applications. Help in resolution of critical incidents which get reported, provide both technical inputs and support and facilitate the resolution. 

Minimum Qualifications:

Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience. 8+ years of varied experience in software engineering or service delivery. 

Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization 

Experience in managing and maintaining technology infrastructure, including servers, networks, and cloud services 

Experience in system administration, network configuration, and troubleshooting 

Experience in technology operations work 

Experience in cloud platforms such as AWS, Azure, or Google Cloud 

Proficient verbal and written communication skills.  

Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude

Preferred Qualifications:

Certification such as CompTIA A+, Network+, or Security+ is a plus 

Public Cloud certification is a plus 

DevOps knowledge for highly available IT infrastructure. 

Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET 

Building live production APIs and services. 

Hands-on expertise with application design, software development and automated testing. 

Experience with relevant business domain related functions. 

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

Must have at least 25 mbps internet connection plan / speed

Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.