Use Your Power for Purpose

 

At Pfizer, every hire we make directly contributes to better patient outcomes. The Candidate Experience (CX) team shapes how talent engages with Pfizer—building inclusive, transparent, and seamless hiring journeys.

 

As a CX Manager, you will go beyond recruitment execution to design differentiated, insight-led candidate journeys, influence hiring strategies, and strengthen Pfizer’s position as an employer of choice. You will partner closely with business leaders, hiring managers, and PX stakeholders to deliver consistent, fair, and high-quality experiences while enabling speed and agility.

 

What You Will Achieve

You will play a strategic and consultative role in transforming how Pfizer attracts and hires talent by:

Owning end-to-end candidate experience strategy aligned to EVPActing as a trusted talent advisor to hiring managersDriving data-led hiring decisions using analytics and market insightsAdvancing digital and AI-led hiring practicesBuilding diverse, future-ready talent pipelinesElevating hiring manager capability and inclusive hiring practices

 

Your leadership will ensure delivery of a “wow” candidate experience while enabling business growth through the right talent at the right time.

 

How You Will Achieve It

1. Talent Strategy & Advisory

Partner with business leaders to define hiring strategies and success profilesLead intake discussions with clarity on skills, timelines, and market realitiesDrive internal mobility and long-term pipeline planning

2. Candidate Experience & Process Excellence

Design consistent, transparent, and personalized candidate journeysEnsure timely communication, feedback loops, and closureImprove hiring processes for speed, quality, and fairnessEmbed inclusive hiring and compliance practices

3. Digital & Data-Driven Hiring

Leverage platforms (ATS, AI sourcing tools, interview tech)Track CX metrics (NPS, time-to-fill, quality of hire, conversions)Use insights to optimize sourcing and decision-making

4. Sourcing & Talent Pipeline Development

Lead innovative sourcing strategies (direct, internal, partnerships)Build diverse pipelines aligned to business goalsStrengthen employer brand and EVP storytelling

5. Stakeholder & Hiring Manager Enablement

Build hiring manager capability through coaching and trainingDrive adoption of structured interviews and digital toolsEnsure alignment across business, PX, and recruitment teams

6. Operational Excellence & Governance

Oversee the full recruitment lifecycle with strong complianceDeliver against hiring SLAs and KPIsLead/participate in CX transformation initiatives

 

Qualifications:

Must-Have

Bachelor’s / Master’s degree in HR or related field8+ years in Candidate Experience (Talent Acquisition) / HRExperience managing complex, multi-role hiring portfoliosStrong stakeholder management and influencing skillsData-driven decision-making capabilityExperience with digital hiring tools (ATS, AI sourcing, interview tech)Campus HiringKnowledge of labor laws and complianceStrong communication, problem-solving, and project management skillsAbility to manage multiple priorities in a fast-paced environment

Nice-to-Have

Experience in pharma or regulated industriesExposure to CX transformation or EVP initiativesInternal mobility and talent marketplace experienceProgram tracking and effectiveness measurementExperience organizing networking eventsFamiliarity with AI tools (including Copilot) and responsible AI practices

What Success Looks Like

High candidate NPS and hiring manager satisfactionReduced time-to-fill with sustained quality of hireStrong internal mobility outcomes and diverse pipelinesIncreased adoption of digital hiring toolsRecognition of CX as a strategic partner function

 

Location: Mumbai, Hybrid

  
Work Location Assignment: Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.


People Experience