Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operate

Job Description

MISSION

The Manager, Store Design is responsible for delivering creative strategic initiatives through various store design projects by providing design support and direction that drives sales and elevates the Customer Experience.

KEY PERFORMANCE METRICS

Completion of new store projects on time, on budget, and within scopeElevation of store design and experience (for both external and internal customers)Customer satisfaction as evidenced by stakeholder feedback

KEY ACCOUNTABILITIES

Functional

Develop new store designs, manage concept and millwork development drawingsManage and work closely with external consultants, vendors, and suppliersReview and coordinate Architectural and MEP drawingsResponsible for design solutions that achieve merchandising goals set forth in design briefEnsure the completion of team deliverables and adhere to project budgetsOwn and advise on questions about a project's design, construction, and fixture details for prototypes for timely implementationSpace plan stores based on standard assortment grades and department productivityResponsible for the design and roll-out of fixturesManage light-scale construction projects, as requiredUnderstand, apply, and support the development and maintenance of Indigo's Store Design standardsAccountable for maintaining and updating database of the current fixture floorplans, fixture drawings, and photographs of all storesResearch and source materials for architectural design elements to meet construction, maintenance, operations, and procurement needsContinuous professional development to enhance position-relevant skills and knowledge of department protocol, code compliance, and quality control"Actively seek opportunities to improve internal processes to streamline design timeline and execution.Take on special projects assigned by senior team membersDevelop solutions that support the omni-channel, online / in-store integrated customer experienceEnsure the store experience is best-in-class, acting as an advocate for the customer and employee by placing them at the forefront of all design and decision-making processes

People

Collaborates closely with Director, Store DesignMentor and foster the development of direct reportsInterface closely with cross-functional departments on projects as applicableGive authentic feedback on performance and potentialEnsure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goalsEncourage team members to share knowledge and resources to advance the team and/or the organizationAccountable for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Cultivate an agile culture to develop the best solutionsModel Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetFoster a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion, and influence change through your team and/or the organization

SCOPE

Reports to: Director, Store Design

Manager Once Removed (MOR): Senior Vice President, Store Design

Qualifications

Work Experience / Education / Certifications

Minimum 5-7 years of professional experience in commercial interior design in retail, hospitality, or equivalentBachelor’s degree in architecture, Interior Design or Industrial Design or equivalent experience in professional practiceNCIDQ certification / OAA certification is an assetLEED & WELL accreditation, knowledge and project experience is an assetMember of ARIDO (association of Registered Interior Designer of Ontario), OAA (Ontario Association of Architects) or equivalent is an assetExperienced in the design and execution of commercial environmentsExperienced in working closely with architects and various consultants (design agencies, MEP engineers, structural engineers, lighting designers) in the execution of commercial projectsExperienced working with construction and in construction administrationKnowledge of and experienced in preparing and reviewing construction drawings and construction detailsKnowledge of and experienced with fabrication methods inherent in store fixture, architecture, and furniture productionKnowledge of and experienced with visual merchandising criteria, with experience in retail presentationRetail experience is an asset

Competencies / Skills / Attributes

Expert in CAD and 3D rendering skillsProficiency in Microsoft Office, Adobe Creative Suite and Sketch-UpUnderstanding of proportion and scale to translate ideas, forms, and functions into cohesive design conceptsExcellent ability to create, understand, and translate three-dimensional space concepts into conceptual drawingsOrganized and analytical, with keen attention to detailSelf-motivated and able to work with minimal supervisionCommitted to growing skills and continuous improvementAble to manage multiple projects in a fast-paced, frequently changing environmentInterested in evidence-based design, human-centered, and empathetic design that puts the wellbeing and experience of people firstDedicated to learning and searching out new points of view in designOpen to listening, accepting feedback, and exploring opportunities based on feedback on design workClear and professional communicator, written and verbal.Have a good understanding of the building codes, and barrier-free design

Other (travel, Bilingual, etc.)

Occasional travel to store locationsOccasional travel locally and/or out of provinceLicensed to drive preferredHybrid work (4 days at Home Office in Toronto)Bilingual is an assetProfessional portfolio required

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. 

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