Join our Sales Support team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Manager (SLS) - Social Media and Content Coordinator

Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)

As a Social Media and Content Coordinator, you will play a pivotal role in enhancing our online presence and engaging with our community across various social media platforms. You will be responsible for managing content creation, social media interactions, and ensuring a consistent brand voice. Additionally, you will oversee the utilization of Oktopost for content dissemination and manage associated licenses and onboarding processes.

Key Responsibilities:

1. Community Management on Social Media:

· Engage with our online community by actively liking, responding to comments, and fostering conversations.

· Develop and maintain a framework of standard responses to efficiently address common inquiries and comments.

2. Content Discovery and Curation:

· Conduct weekly content scouting for relevant articles and materials through the Oktopost advocacy program.

· Curate engaging content that aligns with our brand values and interests of our audience.

3. Oktopost Management:

· Manage licenses and oversee the onboarding process for Oktopost, ensuring smooth integration into our workflow.

4. Copywriting:

· Craft compelling copy for social media posts, particularly for articles sourced through the Oktopost advocacy program.

· Maintain consistency in brand voice and messaging across all communications.

· Facilitate the approval loop for articles, coordinating with relevant stakeholders.

· Upload approved content to Oktopost for scheduling and dissemination.

5. Design Preparation:

· Utilize Canva (online design tool) and PowerPoint to create simple yet visually appealing graphics and presentations.

· Willingness to undergo training to enhance design skills and proficiency in utilizing these tools effectively.

Required Skills/Abilities:

· Graduate (bachelor’s degree from a recognized University in any discipline)

· Proven experience in social media management and content creation.

· Familiarity with social media management tools, particularly Oktopost, is preferred.

· Strong copywriting skills with a keen eye for detail.

· Basic design skills and proficiency in Canva and PowerPoint (training will be provided if necessary).

· Excellent organizational and time management abilities.

· Ability to work independently and collaboratively in a fast-paced environment.

· Strong communication and interpersonal skills.