**Job Description:** **Experience Level:** 8-10 Years **Location:** Gurugram **Roles and Responsibilities:** + Be the primary contact for the assigned SP/ Account to manage the Lifecyle of the request + Be the AT&T ambassador to further the customer experience. + Manage deliverable of a team members, be a mentor and coach for enhance performance. + Hire and mentor talent for a repetitive deliverable + Track KPI, Manage cost, workloads and Process improvement + Should have basic knowledge of Invoicing, billing process, Inventory and Pricing tools, also lead in process transformation and efficiency initiatives. + Serves as the primary point of contact for the designated SP/Account and can manage lifecycle day to day + Effectively manages multiple projects with close attention to detail and meets short turnarounds and deadlines. **Primary / Mandatory skills:** Overall – 8-10 years of experience in customer Q2C and sales led lifecycle roles. + Very strong written and verbal skills + Preferably from the Telecom/ IT industry + Experience working in an environment where coordination with multiple teams is essential to success + Ability to prioritize individual/group work in a high-stress, daily deadline driven environment + Led a team, Nurture Talent and Manage business deliverable. **Additional information (if any):** Willing to work in Shift Duties – Especially the US business hours primarily. **Weekly Hours:** 40 **Time Type:** Regular **Location:** Gurgaon, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status