Job Description:

Experience Level: 8-10 Years

Location: Gurugram

Roles and Responsibilities:

Be the primary contact for the assigned SP/ Account to manage the Lifecyle of the requestBe the AT&T ambassador to further the customer experience.Manage deliverable of a team members, be a mentor and coach for enhance performance.Hire and mentor talent for a repetitive deliverableTrack KPI, Manage cost, workloads and Process improvement Should have basic knowledge of Invoicing, billing process, Inventory and Pricing tools, also lead in process transformation and efficiency initiatives.Serves as the primary point of contact for the designated SP/Account and can manage lifecycle day to dayEffectively manages multiple projects with close attention to detail and meets short turnarounds and deadlines.

Primary / Mandatory skills:

Overall – 8-10 years of experience in customer Q2C and sales led lifecycle roles.

Very strong written and verbal skillsPreferably from the Telecom/ IT industryExperience working in an environment where coordination with multiple teams is essential to successAbility to prioritize individual/group work in a high-stress, daily deadline driven environmentLed a team, Nurture Talent and Manage business deliverable.

Additional information (if any): Willing to work in Shift Duties – Especially the US business hours primarily.

Weekly Hours:

40

Time Type:

Regular

Location:

Gurgaon, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-84634 Date posted 10/03/2025