JOB SUMMARY
This job has oversight responsibility for all risk & quality assurance studies required by regulators, the Blue Cross Blue Shield Association (BCBSA), accreditation bodies, executive management, plan partners, group customers, and employee level performance. The programs for which the department is currently wholly or partially responsible for are (a) the BCBSA's Member Touchpoint Measures (MTM), Licensee Desk Level Audit (LDLA), and Federal Employee Program (FEP) Quality Program, (b) the National Committee for Quality Assurance (NCQA), (c) Joint Commission accreditation compliance, (d) quality measures required by state regulators, (e) certain quality measures related to group and partner plan contractual performance guarantees / service level agreements, and (f) employee performance quality.
ESSENTIAL RESPONSIBILITIES
Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Manages global team responsible for accreditation and quality assurance across the enterprise. Responsible for managing and controlling (a) the BCBSA's Member Touchpoint Measures (MTM), Licensee Desk Level Audit (LDLA), and Federal Employee Program Quality Program, (b) the National Committee for Quality Assurance (NCQA) compliance, (c) Joint Commission accreditation compliance, (d) quality measures required by state regulators, (e) certain quality measures related to group and partner plan contractual performance guarantees / service level agreements, and (f) employee performance quality.
Manages global team responsible for assessing and guiding business owners on activities required to ensure ongoing quality and accreditation program compliance; revises departmental work plans based on results (as needed); and conducts quality checks of all documents prior to formal submission to applicable accrediting/regulatory/licensing bodies.
Interacts with internal and external personnel at all levels and effectively communicate risks, expectations, and alternative strategies to mitigate concerns over operational performance and program compliance.
Actively collaborates and presents with Risk Partner and Business Unit executives in customer and regulator meetings (Insurance Department, HHS/CMS, Department of Health) on key risk and compliance related activities, issues, and remediation, promoting effective relationships. Manages teams conducting internal mock audits to ensure continuous audit preparedness, identifying opportunities for improvement and actions required, communicating results to business owners, and reporting results to management.
Other duties as assigned or requested.
EDUCATION
Required
Bachelor's Degree in Accounting, Finance, Business Administration/Management, Information Technology, Pre-Law, or related field
Substitutions
6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
Master's Degree in Accounting, Finance, Business Administration/Management, Information Technology, Pre-Law, or related field
EXPERIENCE
Required
5 years of interaction with regulators, auditors, and oversight bodies
To Include
3 years in in a leadership role, preferably in a Quality, Accreditation, Audit, or Compliance discipline in a Healthcare or Healthcare related industry
3 years overseeing quality, accreditation, audit, and/or compliance teams
Preferred
None
LICENSES or CERTIFICATIONS
Required
None
Preferred
Certified Public Accountant (CPA)
Lean / Six Sigma
SKILLS
Demonstrate expert knowledge of business and technology processes, risk and control frameworks, and assessment methodologies, particularly as applied to healthcare (payer and provider) business processes
Knowledge of relevant regulatory guidelines, vendor management, sourcing and procurement, and completing assessments of vendors
Excellent resource and project planning capabilities, decision making skills, history of results-oriented delivery, and effective team building across a cross-campus and diverse team of management and staff
Strong written and verbal communication skills for diverse audiences (senior management, board, peer, and team)
Strong relationship building skills and ability to influence with and without authority in a matrixed organization
Highly developed leadership qualities with an ability to motivate and inspire a group of individuals to achieve superior results.
High capacity to think analytically, interpret information / observations, apply judgment and make effective, strategic decisions.
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
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