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Job Summary:\rThe Manager, Revenue Cycle Document Operations leads and oversees daily document management functions within the revenue cycle, ensuring timely, accurate, and compliant processing of correspondence and documentation. This role drives operational excellence through strategic planning, performance monitoring, and continuous improvement initiatives. The manager fosters a culture of accountability, collaboration, and service excellence, while modeling core leadership standards such as integrity, communication, adaptability, and results-driven decision-making. Responsibilities include staff supervision, policy enforcement, stakeholder engagement, and resolution of complex issues involving sensitive information. External collaboration includes physicians, insurers, regulatory agencies, and auditors.\rCore Responsibilities and Essential Functions:\rResponsible for day to day operations of the Revenue Cycle Document Operations department. -\r*Oversee daily operations of the Revenue Cycle Document Operations department.\r*Manage the correspondence team responsible for payer communications, patient inquiries, and documentation requests related to the revenue cycle.\r*Utilize analytics to identify trends and opportunities for workflow improvement.\r*Coordinate with other Revenue Cycle functions to optimize workflows and ensure timely documentation notifications.\r*Monitor and report on key performance indicators (KPIs) at both department and individual staff levels.\r*Foster a culture of continuous improvement and accountability to meet and exceed quality benchmarks.\r*Develop, maintain, and enforce departmental policies and procedures.\r*Manage payroll responsibilities for the department.\r*Supervise correspondence staff, including hiring, onboarding, training, performance evaluations, and scheduling.\r*Conduct regular team meetings and promote positive staff morale.\r*Maintain strong customer service standards for internal and external stakeholders.\rTechnology Implementation and Training -\r*Research, evaluate, and implement new technologies impacting the Correspondence function.\r*Coordinate training programs and provide quality assurance feedback to staff.\r*Promote professional development and growth opportunities for team members.\rResponsible for maintaining and reporting of document operations activities -\r*Lead testing and implementation of new workflow processes to enhance operational efficiency.\r*Maintain comprehensive training programs for team members, covering operational processes, policies, procedures, and job aids.\r*Establish and monitor quality control measures to ensure excellence in service delivery and compliance with regulatory standards.\r*Provide weekly and monthly reporting on Key Performance Indicators (KPIs) to track performance and identify improvement opportunities.\rPerforms other duties as assigned\rComplies with all Wellstar Health System policies, standards of work, and code of conduct.\rRequired Minimum Education:Bachelors Business Administration/Management-Preferred or Bachelors Accounting-Preferred or Bachelors Finance-Preferred\r\rRequired Minimum License(s) and Certification(s):\rAll certifications are required upon hire unless otherwise stated.\rAdditional License(s) and Certification(s):\rRequired Minimum Experience:\rMinimum 5 years commensurate work experience Required and\rMinimum 2 years experience in healthcare preferred, claims processing management, or other management, or other management role in a healthcare environment. Required\rRequired Minimum Skills:\rBroad proven practical experience in hospital billing, follow up, and customer service High\rKnowledge of hospital billing process and revenue cycle environment High\rKnowledge of and skill in the use of computers and related systems and software High\rSkill in problem solving in a variety of settings High\rSkill in motivating and directing the work and activities of staff with the ability to effectively delegate High\rSkill in technical and professional accounting Low\rSkill in good oral, written, and interpersonal communication, grammar, and spelling High\rSkill in time management and project management High\rAbility to effectively conduct regular department meetings High\rAbility to work cooperatively in a team environment High\rAbility to set climate for performance at optimum levels High\rAbility to establish and maintain a cohesive work team High\rAbility to work efficiently under pressure Medium\rAbility to apply appropriate supervisory, management, and leadership techniques in an operational setting High\rAbility to work independently and take initiative High\rDemonstrates a commitment to continuous learning and to operationalize that learning and top operationalize that learning High\rAbility to willingly accept responsibility and/or delegate responsibility High\rAbility to deal effectively with constant changes and be a change agent High\rAbility to deal with difficult people and/or difficult situations effectively High\rAbility to set priorities and use good judgement for self and staff High

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