**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level._ **Job Summary** Hybrid position, will travel to Dallas, TX one week each month. This role leads BSWH's innovation agenda on the Customer Solutions team. It supports planning, development, and launch of new, innovative products that set BSWH apart in the market. We are innovating products and services as part of Baylor Health Enterprises, an internal startup within the health system. The Customer Solutions team is a major growth engine. It develops and launches new digital customer solutions. Customer Solutions generates growth from innovative "white space" opportunities. It focuses on ideas that span digital and traditional in-person channels. The Product Manager will drive the product strategy, define the product roadmap, and oversee the product development lifecycle. This is an exciting opportunity to join an innovative team changing how a healthcare provider goes to market. It provides an environment that stimulates professional growth. **Essential Functions of the Role** + Collaborate with the Portfolio Manager, Product Lead, and team members. Develop and execute a comprehensive product vision, strategic direction, and roadmap. + Conduct customer and stakeholder research to identify needs, pain points, and areas for product improvement. + Build successful technical features and operational processes that work in tandem to provide great user experiences. + Purposefully identify and resolve issues and risks, communicating impact and recommended resolutions to leadership. + Troubleshoot and resolve issues associated with operations, technology, or product feature that impacts customer experience. + Measures and report on OKRs and help the team achieve those OKRs. + Execute the GTM roadmap as defined by the Product Manager, collaborating to adjust it as needed. + Monitor and evaluate product performance metrics, user engagement, and customer feedback to drive continuous improvement. + Set and execute sprint goals and communicate with leadership to ensure prioritization aligns with business aims. + Recommend opportunities to improve the product roadmap to the Director of Product. **Key Success Factors** + Execute product roadmap aligned with BSWH strategy and organizational goals. + Support scalability of products across BSWH enterprise. + Produce actionable insights to build product problem statement and use cases, including buyer and user personas. + Synthesize data to conduct addressable market assessment and sizing, as well as inventory the market-leading landscape. + Assess for and apply process improvements to optimize operations and financial performance. + Partner with the Director of Product to collaborate with internal stakeholders. Work with engineering, operations, and finance to understand use cases. Assess costs and feasibility, and align product development with BSWH goals. + Collaborate with customer relationship counterparts to bring in the voice of the customer and stakeholders into the product delivery. + Synthesize market intelligence data to help identify areas for enhancements until product reaches maturity. + Support go-to-market strategies within product line. + Support implementation team in successful launch and implementation of products. + Ability to work with and manage external vendors and provide support with contracting efforts. **Belonging Statement** We believe that all people should feel welcomed, valued and supported. **QUALIFICATIONS** + EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification + EXPERIENCE - 5 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.