Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

The North America (NAM) commercial team is looking for a Manager for its Product Solution Delivery team. The Manager will be responsible for leading a team of Product Technology Consultants (PTCs) who support Premier agency customers.

This is a leadership opportunity with daily customer interaction across multiple levels of the organization, and ongoing coaching and development of the PTC team. The successful candidate will have in-depth Sabre product and API expertise, experience managing people,  strong communication skills, and ability to lead a multi-national team who conduct product and technology consulting engagements.  The manager will coach the team to successfully execute Sabre’s strategic goals, and customer led initiatives.

Role and Responsibilities:

Lead a PTC team responsible for a defined territory of North America Account customers.Coordinate with Sabre commercial team leaders and Account Directors regarding attainment of joint customer and Sabre goalsEngage with customer sales and operational leaders to understand customer’s short and long term needs, communicate Sabre product strategy, and provide escalation for critical issuesResponsible for the execution of the PTC team proactively managing their territory, including product & API testing, implementations, upgrades, integrations, sunsets, etc.Manage customer driven and Sabre led initiatives by ensuring the team supports product demos, evaluation, testing, configuration, rollout and adoptionProactively consult with your customers on best practices for Sabre solutionsMap Sabre solutions and customer needs to drive differentiated value and optimal performanceAdvocate for your customer regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre productsBe the voice of your customers by partnering internally with sales and product teams proposing changes in solutions that result in increased efficiency or adoption by your customersShowcase the Sabre Products and APIs that best align with the needs of your customers by leading technical presentations, product demonstrations and workshopsWork closely with customer’s development teams to help them integrate Sabre’s products into their technology stackProvide project management guidance and oversight of key technical engagements to ensure successful implementationsDevelop the team through coaching and upskilling opportunities

Qualifications and Education Requirements:

Minimum 7 years of relevant work experienceBachelor’s degreePossess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineeringDeep understanding of the travel industry and ecosystemProficient knowledge and hands on experience with Sabre products with hands-on experienceStrong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectivesExcellent customer service and communication skillsFamiliarity with mid/back office tools and corporate/leisure online booking toolsAbility to analyze and trouble-shootAttention to detail and ability to multi-task to support multiple customers Experience in an Online Travel Agency or any eCommerce business environmentExperience with Sabre APIs using tools such as Soap or PostmanCompetency in training technical teams on functional and business processesKnowledge of NDC

Benefits: 

Work in modern Zonamerica campus alongside all the amenities it has to offer! Annual Performance bonus plans Development opportunities in country or globally We offer a competitive private health insurance for employees and eligible children  Extra Paid Time Off (5 extra days each year)  3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)  Daily meal allowance End of Year Break  Life Insurance  Corporate Social Responsibility opportunities Recognition and acknowledgement programs Fun employee engagement and development events 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.