If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Pricing Operations

Role Purpose:

Establishing a robust and comprehensive ongoing control and operating environment model for these processes, to ensure delivery of high-quality market data to consumers.

Delivering analysis and expertise on Market Data, including high quality MI

Maximising usage and quality of in scope market data

Main Activities:

Delivery of new control and governance standards for market data and ongoing maintenance of theseAssess, understand, and ensure effective touch points with parallel dependencies including FRTB, SA and IMA platforms, etc.Works seamlessly and collaboratively representing DaRR with businesses and functions in appropriate forums and ongoing communications.Encourages and champion the importance of a positive end customer experience, recognising the wider importance of Markets Operations, contributing to a controlled and efficient end to end operational model.Deliver fair outcomes for our end users and ensure own conduct maintains the orderly and transparent operation of financial markets.Accountable for managing client escalations issues for all Pricing Market Data clients across APAC/EMEA. Support the existing Market Data Management team improve the existing framework to make it more robust. Enable an effective communication channel with clients across APAC/EMEA.Ensure client feedback is shared with the operations team, where appropriate and follow through to closure on any actions required.All client queries/issues/complaints are owned, and resolution is communicated with full details in a timely manner. Provide expert problem management support to difficult, high profile client issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with lessons learnt.Provides support to new business opportunities. Takes an active role in liaising with relationship managers, clients and supports the transition and implementation of new business. Champions knowledge sharing and promotes the increased use of Shared Services capability.