Job Summary Manager of Patient Access Location: Novant Health Presbyterian Medical Center Shift: Monday - Friday | 8:00AM - 4:30PM (flexible) Lead a Team Where Every Patient’s Journey Begins As the Manager of Patient Access, you will play a critical leadership role in overseeing the patient access team, ensuring a seamless and compassionate registration experience across multiple hospital departments. You will drive operational excellence, foster team collaboration, and support a high-performing, patient-focused environment in a dynamic healthcare setting. Why Novant Health? + Operational Impact: Ensure efficient patient flow and registration processes, setting the tone for a positive patient experience + Professional Development: Lead cross-training initiatives and empower your team to develop skills across Emergency, Outpatient Imaging, Surgery, and more + Supportive Culture: Build and maintain a collaborative environment that emphasizes quality, teamwork, and continuous improvement + High-Energy Environment: Thrive in a fast-paced, detail-oriented setting where exceptional service and operational efficiency are top priorities At Novant Health, We Invest in Your Leadership Success Join a remarkable team where quality care meets quality service every day. We are committed to your professional growth and provide opportunities to advance your career in a leading healthcare organization. Responsibilities + Manage and lead all patient access onsite staff across registration points at the facility + Oversee daily operations within designated areas of the Patient Access Department to ensure quality, productivity, and efficiency + Identify and implement process improvements to enhance operational effectiveness + Serve as the facility liaison between hospital and Central Business Office (CBO) to expedite billing and collections processes + Foster a collaborative team environment focused on delivering quality care and exceptional service + Support professional growth and development opportunities within Novant Health Qualifications + Education: 4 Year / Bachelors Degree, required. + Experience: + Minimum 5 years experience in patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a revenue cycle medical environment; required. + Minimum 3 years supervisory experience in a heath care environment, required. + Licensure/Certification: Revenue Cycle Leader Accreditation by HFMA/NAHAM within one year of hire, required. + Additional Skills Required: All related regulatory/governing standards, policies, and procedures; application of safety and infection control policies and procedures; ability to develop job descriptions, learning plans, give and receive feedback, and coach and counsel staff; staffing, scheduling, and payroll processes; customer feedback and impact on core processes; delegation, team building, decision making, conflict management, change management skills; verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels. Ability to drive/travel to multiple locations/facilities as needed. + Additional Skills Preferred: Epic software experience. Job Opening ID 105753