Essential Duties and Responsibilities:

- Ensure project compliance with all operational requirements of the contract as well as corporate policies.

- Manage all project tasks to ensure cost-effective operations.

- Supervise subcontractors that provide services to programs.

- Oversee audits of operations.

- Produce monthly client and ad hoc reporting as needed.

- Collaborate with other managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintain effective relationships with key stakeholders.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

- Collaborate with other functional areas to ensure compliance.

- Monitor performance against key indicators established internally or by the client(s).

- Generate solutions to issues or complex problems.

- Develop performance goals and objectives for staff and monitor achievement of those goals.

- Perform other duties as assigned.

Program Specific Essential Duties & Responsibilities: - Provide support to staff support with cases/issues as needed - Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews). - Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills. - Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses. - Process improvements – self-identify opportunities for process, operational, and business improvements. - Monitor performance against key indicators established internally or by the client(s). -Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed. - Generate solutions to issues or complex problems. - Ensure project compliance with all operational requirements of the contract as well as corporate policies - Collaborate with other managers to ensure effective coordination of activities. - Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency - Collaborate with other managers to ensure effective coordination of activities. - Develop and implement operational policies and procedures in collaboration with other key stakeholders. - Perform other duties as assigned. Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Additional Requirements as per contract/client: - FSA Department of Education experience preferred - Must reside in the U.S. - Must be a U.S. citizen. - Must be able to pass a criminal background check. - Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 20mbps or higher required (you can test this by going to www.speedtest.net) - Private work area and adequate power source EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.