At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description

The Global Commercial Services (GCS) division of American Express is the global leader in the Commercial Payments Solutions space. We know our customers are busy and make it our mission is to help them get business done. We operate with a customer-focused attitude in absolutely everything that we do, delivering solutions to meet the unique needs of our clients.

The Client Hierarchy COE team operates in a fast-paced and entrepreneurial environment, delivering complex and high-impact changes to the client’s corporate programs.

Responsibilities

Lead the US Global Reporting Capabilities operations team in Client Hierarchy Center of Excellence (COE), comprising 15+ colleagues, ensuring seamless execution of operational activities, process improvements, and cross-functional collaboration. Support clients in the Americas with data management and Onboarding & maintenance of PA (Program Administration) process for corporate client programs. Collaborate closely with account development teams, client managers, program administrators, third-party vendors, and technology teams to deliver global expense reporting needs. Lead the CID & PA remediation teams responsible to perform the cleanup and maintenance of corporate hierarchies, ensuring data integrity, reducing exposure risks, and enabling accurate and timely data for downstream consumption. This role requires you to provide Consultation to corporate clients – on program build, onboard Program administrators data configuration and transmission procedures and protocols. Client Issue Resolution: Provide outstanding customer issue resolution to Corporate Customer queries relating to program and expense/payment management. This requires customer centricity to understand each client needs. Ability to analyze external sources of information on Lexis Nexis, D&B, SOS, Cornerstone. Knowledge about the KYC processes in US, & EMEA regions. Ability to work with the highest level of integrity when dealing with customers, employees, and shareholders. Driving innovation and change by identifying trends and flagging opportunities for better customer experience. Data analysis and presentation Report/Dashboard creation and change management. Consulting account managers for insights and recommendations. Ability to think out of the box and bring continuous improvement to the process with innovative thinking and ideas

Factors to Success 

• Excellent Communication Skills

• Clear written and verbal communication
• Active listening
• Email etiquette and business writing

• Deep Operational knowledge of GCS organization, commercial client’s onboarding journey and platforms Knowledge of: CMCARS, CAS, GREG, GIDM, SFT, GCCP, GDR, Cornerstone, My Setups. , CICARE, Cocas, Globestar, @Work, vPayment Admin,

• Knowledge about languages like Python & SQL and tools like, Cornerstone etc.

• Knowledge about automation techniques

• Good solid understanding of all Corporate T&E and B2B AmEx products

• Deep knowledge of AXP user access management policies.

• Data Interpretation, visualization, and reporting.

• Stakeholder and Client Management.

• Proven ability to learn new skills in a technical environment.

• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal direction.

Minimum Qualifications: 

·       Bachelor's Degree with analytical experience (will be preferred) in a Customer Servicing environment

·       Functional Skills –

·       A team player should possess the skills to work and support team members

·       Excellent communication skills both verbal and written – English

·       Problem-Solving and Critical Thinking

·       Ability to analyze situations and find practical solutions

·       Logical thinking and decision-making under pressure

·       Prioritizing tasks and meeting deadlines

·       Multitasking and working independently or in teams

·       Understanding spreadsheets, data entry, and simple reporting
·       Interpreting basic charts, reports, or dashboards (depending on the field)

Enterprise Leadership Behaviors

Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective. Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Teamwork Essential. Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.

Shift Timings

Hours of Operations – ability to work in flexible shifts in a 24-Hour environment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.