Are you ready to lead critical IT service operations in a dynamic, enterprise-scale environment? Kforce is working with a unique client in search of a Manager of Outage Management to drive excellence in Incident and Problem Management across a large and complex organization. This hybrid role (NYC) offers the opportunity to work closely with cross-functional teams, shape service delivery strategies, and make a meaningful impact on business continuity and performance. Key Tasks: * Champion ITIL-based Incident and Problem Management practices to ensure consistent, effective service across the organization * Align IT services with business goals, ensuring technology supports strategic priorities * Lead continuous improvement efforts to enhance efficiency, service quality, and customer satisfaction * Collaborate with stakeholders across IT and business units to identify needs and resolve issues * Monitor service performance, track KPIs and SLAs, and implement improvements * Manage incident response processes to ensure rapid resolution and root cause analysis * Inspire and guide IT service teams to meet delivery goals and exceed expectations * Define and manage SLAs to ensure services meet customer needs * Analyze incident and problem data to uncover trends and drive proactive solutions * Stay ahead of emerging technologies and best practices in outage management