Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

2020 Companies is now hiring a full-time Manager of Organizational Learning

The Manager of Organizational Learning supports a designated business group and provides dedicated training and development support tailored to that group’s book of business. This role is responsible for designing, implementing, and continuously improving training programs that enhance employee performance, client product knowledge, and customer support capabilities. The Training Manager will lead strategic training initiatives, manage a team of training professionals, and collaborate cross-functionally to ensure alignment with business development goals. Operating in a dynamic and fast-paced environment, this role requires the ability to communicate complex and evolving information effectively across diverse teams.

Our Benefits:  

Competitive annual salary  

Weekly Pay! On-demand pay options through DailyPay  

Comprehensive health, dental, and vision benefits 401 (k) program with company matching  

Paid time off and holidays  

Partial technology reimbursement  

Scholarship opportunities for employees and families  

Employee Assistance Program

Leadership Development Program 

Job Description:

Serve as the primary training partner for a specified business group, providing customized support aligned with the group’s operational goals and book of business

Collaborate with leadership to identify training needs and develop strategic plans that support business growth, client satisfaction, and employee development

Design and deliver training programs for new hires, ongoing development, leadership readiness, and client-facing excellence

Lead and manage a team of training professionals, fostering a culture of accountability, innovation, and continuous improvement

Develop training materials, including videos, manuals, and SOPs, that drive measurable performance improvements and support business objectives

Partner with customer support and client-facing teams to ensure training enhances service delivery and client experience

Apply adult learning principles and innovative training methodologies to maximize engagement, retention, and application of knowledge

Conduct field visits and real-time observations to assess training effectiveness and gather actionable feedback

Monitor industry trends and best practices to evolve training strategy and maintain a competitive advantage continuously

Document training outcomes and provide regular reporting on effectiveness, impact, and areas for improvement

Support cross-functional initiatives that contribute to business development, operational efficiency, and strategic alignment

Performance Measurements

Effective implementation of training programs that improve employee performance and client satisfaction within the supported business group

Demonstrated ability to manage and develop a high-performing training team

Strong collaboration with business development, customer support, and operational teams to align training with strategic goals

Ability to adapt and communicate complex information in a fast-paced, changing environment

High levels of stakeholder satisfaction and measurable impact on business outcomes

Qualifications

Bachelor’s degree or higher in Education, Business, or a related field

3-5 years of experience in training and development

3+ years of leadership experience, including team management

Proven success in performance management and strategic training design

Experience supporting customer/client-facing teams through targeted training initiatives

Advanced PowerPoint and instructional design skills

Ability to travel up to 25%

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.