Job Overview:

The Manager of Infusion Pharmacy Services ensures operational excellence, regulatory compliance, fiscal accountability, and patient-centered service for the TriHealth Infusion Center Pharmacies. This position manages a team of pharmacists and technicians and oversees the day-to-day pharmacy operations. The manager will work closely with infusion center pharmacy team, nursing, physicians, and other healthcare professionals to ensure safe medication processes and positive patient outcomes.

Job Requirements:

Bachelor's Degree Pharmacy or Pharm D (Required).  Doctoral Degree Pharmacy, Pharm D, PGY-1, PGY-2 residency (Preferred).2 - 3 years Clinical (Required).  3 - 4 years Clinical (Preferred).Knowledge of 797 and 800 guidelines, Comprehensive knowledge of Ohio Board of Pharmacy regulations, Federal regulations, and Joint Commission Regulations.Oncology and IV room experience.Pharmacist Ohio Board of Pharmacy Licensure Required Other Board of Pharmaceutical specialists (BCPS) or specialty certificate Preferred

Job Responsibilities:

Responsible and accountable for the overall daily operations of the Infusion Center Pharmacies. *Develops and refines workflows within the Infusion centers to assure quality, timely and efficient infusion services that meet the needs of patients. *Coordinates team member orientation, training, competency assessment, and annual performance appraisals. *Monitors team member progress and performance of daily responsibilities. Identifies team member performance problems in a proactive and timely manner and provides guidance and coaching to improve their performance. •Assess daily volumes and ensures adequate coverage across all sites. *Huddles daily with pharmacy infusion staff to address concerns and issues that arise. *Serves as the primary point of contact for operational issues, including addressing questions, investigating discrepancies, and driving resolution. *Escalates critical issues as needed and ensure effective communication with all relevant parties to resolve problems quickly and efficiently. *Provides frequent and transparent communication to team members through verbal and written communications. *Develops and maintains a positive and healthy culture within all areas of oversight. *On-call for urgent infusion center needs 
Oversees and manages sterile compounding processes and hazardous drug program to ensure compliance with regulatory standards (REMS, TJC, CMS, USP 797 and 800, Ohio Board of Pharmacy). *Assures completion of staff training, competencies and education requirements regarding non-hazardous and hazardous compounding, compliance with USP Chapter 797 guidelines, and proper use and maintenance of equipment. *Ensures infusion staff follow policies and procedures for garbing PPE, hand hygiene, daily/weekly/monthly cleaning *Ensures infusion staff documents hood and room cleaning, temperatures, pressures, etc *Holds staff accountable for any areas of non-compliance • Develops and maintains standards of work and polices for the Infusion Center Pharmacies. 
Maximizes efficiency and cost effectiveness of each Infusion Center Pharmacy. *Manages financial resources by preparing annual budget, reviewing monthly reports, meeting staffing and productivity goals, and monitoring/controlling expenditures to ensure the accomplishment of objectives within the approved budget. • Leads the team in identifying cost containment and cost savings initiatives. • Partners with the System Buyer and 340b Coordinator to manage purchasing, recalls, and shortages. 
Performs Infusion Pharmacy pharmacist and technician staffing duties on a regularly scheduled basis.

Other Related Information:

This position is responsible for all TriHealth Infusion Center Pharmacies and requires frequent travel from site to site. Will be exposed to hazardous and chemotherapy medications. *Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. *Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. *Patient & Customer Centricity - Maintain an ongoing focus on the needs of our patients *Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results

Working Conditions:
Bending - Rarely 
Climbing - Occasionally 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Frequently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - Consistently 
Kneeling - Rarely 
Lifting <10 Lbs. - Occasionally 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Rarely 
Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Frequently 
Reading - Consistently 
Sitting - Frequently 
Standing - Frequently 
Stooping - Rarely 
Thinking/Reasoning - Consistently 
Use of Hands - Frequently 
Color Vision - Consistently 
Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals: 
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies: 
TriHealth Way of Leading 
TriHealth Way of Serving 
Transformation Change 
Drive for Results 
Build Organizational Talent

Leadership Tactics: 
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. 
Regularly Round on Team Members, using questions from the rounding log. 
- 25 or fewer team members = monthly 
- 26-50 team members = every other month 
- 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.