**DESCRIPTION** The Manager, National Training is responsible for driving field readiness through hands-on training program development, in-market coaching, onboarding, and retailer-specific training initiatives. This role ensures STARS and retail partners are fully equipped to execute with confidence, skill, and consistency. Reporting to the Sr. Director of Client Relations & Field Services, this role is embedded in the rhythm of field execution—where training becomes a performance lever, not just a learning deliverable. This role can be remote. **RESPONSIBILITIES** **Training Execution and Readiness** + Own the development, rollout, and reinforcement of training programs that support sales performance and retail execution. + Deliver consistent onboarding experiences for new STARS to ensure fast ramp-up and early impact. + Build retailer-specific training modules (e.g., Best Buy, Costco) that align with partner priorities and drive real results in-store. + Reinforce ongoing learning through LMS management, field certifications, and regional in-market sessions. **Content Development and Field Alignment** + Develop and maintain accurate, engaging, and timely training content in partnership with Product Teams, Client Services, and Sales Enablement. + Tailor training materials for use across various formats—live, digital, and in-field. + Collaborate with field leaders to identify gaps and deliver just-in-time learning to address real-world challenges. **Performance-Driven Enablement** + Align training goals with field KPIs and client expectations; track results to ensure performance is improving. + Partner with Analytics to assess training effectiveness through data (e.g., completion rates, certification scores, post-training impact). + Ensure field feedback loops inform continuous training updates and adjustments. **Stakeholder and Field Partnership** + Act as a liaison between the training function and field teams to ensure alignment with execution strategies. + Support client discussions and reporting needs related to training initiatives, showcasing ROI and impact. + Foster a culture of ownership, excellence, and continuous improvement among the field team. **Key Performance Indicators (KPIs)** + Onboarding Efficiency: Time-to-ramp for new STARS + Training Completion Rates: 90%+ within designated timelines + Field Certification Pass Rates: 95%+ on required modules + Program Engagement: 4.5+/5 average field satisfaction scores + Retailer Satisfaction: Positive feedback from partner retail contacts on training impact + Training Impact: Demonstrated improvement in sales or execution metrics tied to training events **QUALIFICATIONS** **Education** + Bachelor’s degree in education, Business, Communications, or related field preferred **Experience** + 3+ years of experience in training, retail enablement, or field team development + Hands-on experience working with retail field teams or in a similar frontline support role + Experience with LMS platforms and digital training tools **Skills & Competencies** + Excellent written and verbal communication skills + Strong organizational and project management skills + Ability to translate business goals into actionable training plans + Comfortable working in fast-paced, agile environments + Highly collaborative and field-first in mindset **Key Success Metrics** + Onboarding Efficiency: + New STARS complete onboarding within 7 business days + 90%+ of new hires pass certification on first attempt + Training Program Engagement: + Average learner satisfaction score of 4.5/5 or higher + 90%+ completion rate for required field training modules + Retail Partner Satisfaction: + Positive feedback from Best Buy and Costco partners on training execution and alignment + At least 2 partner-driven enhancements incorporated per quarter + Field Readiness & Execution Impact: + Demonstrated improvement in field performance in markets receiving in-market coaching or targeted training + Reduction in execution errors or compliance issues tied to knowledge gaps + Agility and Responsiveness: + New training content or updates deployed within 5 business days of identified need + Incorporation of field feedback into updated materials at least once per quarter + Collaboration & Communication: + Positive feedback from field leaders and Sr. Director on partnership effectiveness + Clear, documented training calendar shared monthly with stakeholders Physical Requirements: + Seeing + Color Perception + Listening + Ability to Travel + Climbing + Pushing/Pulling + Carrying (25 lbs) + Lifting (25 lbs) \#Discoveryourpath **ABOUT US** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Marketing **Position Type:** Full time **Business Unit:** Marketing **Salary Range:** $75,000.00 - $105,000.00 **Company:** Premium Retail Services, LLC **Req ID:** 9556