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This position has been segmented "Remote Anywhere" meaning the work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories.

Supervise, plan, and direct the daily activities of credit coordinators responsible for collections on $225-$400 million worth of national customer accounts receivable along with approving credit on new and existing accounts by assessing financial worthiness. Communicate collections strategy to senior management on high-risk accounts and major accounts. Develop, implement, and monitor compliance with respect to USF policies and procedures pertaining to credit & collections and risk assessment. Ensure full compliance to SOX requirements. Seek and recommend process improvements through a best practice evaluation and coordinate efforts to centralize credit and collection activities of US Foods divisions.

BECOME A US FOODS® ASSOCIATE!

Ready to build a career with a company that’s leading the foodservice industry?

We help YOU make it! 

Benefits: Full US Foods Benefits - DAY 1!

medical, dental, vision, 401K, life insurance, and much more!

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.  

MAIN INGREDIENTS OF THE JOB

Workstream specific responsibilities-40%

Manage all aspects of the Credit team and function, as well as all supervisory responsibilities, including, but not limited to, staffing/hiring, performance management, training and development, employment actions, and other similar Human Resources’ activities (e.g., dispute resolution, vacation approvals, approvals for paid, unpaid leave, merit increases, etc.).

Ensure collections on delinquent accounts follow GPO Guidelines if applicable

Oversee collection activity of the national account market to meet accounts receivable collection goals.

Manage credit activities to meet established bad debt targets.

Perform complex financial analyses including interpreting customers’ balance sheets, Income Statements and Statement of Cashflow. Recommend terms and credit limits based on this analysis. Independently approve credit limits up to $500,000.

Meet with senior level managers of the organization to resolve matters regarding delinquent accounts or submission of financial information.

Create presentations for meetings with senior internal stakeholders within the organization to collaborate on increasing efficiencies and mitigating risk. 

Identify, analyze, and implement projects designed to improve working capital performance.

Evaluate the ongoing effectiveness of the Credit team and relevant service and systems and identify and implement changes to policy which will result in more efficient and streamlined processes.

Implement collection strategies to ensure KPI’s are being achieved.

People Leadership – 30%

Coach underperforming associates, implement a Process Improvement Plan (PIP) as needed to improve performance

Manage onboarding for new Supervisors by establishing a 30/60/90-day onboarding plan including confirming training schedule with the Credit Instructional Designer/Trainer

Provide regular feedback to associates and develop top talent while embracing our core values

Provide coaching, best practice sharing, and identify developmental needs on an individual basis. 

Ensure expectations both quantitative and qualitative are set and reviewed on an on-going basis.  Participate in regular performance review discussions.

Foster an environment of accountability and celebrate successes. Ensure associates are set up for success in all aspects of their role including their development for future roles.

Ability to manage a larger team with varying skill levels from people managers to entry level individual contributors.

Ensure established training protocols are delivered for cross training support work and standardized processes for absorbing new work into the shared services model.  

Motivate team and set aspirational goals through departmental leadership, meetings, and one on one communications.

Continuous Improvement/Project Management – 15%

Standardize Credit processes utilizing automated tools where appropriate as well as fully

understands and leverages this functionality to improve workflow efficiency and quality measures.  Think strategically about new initiatives, participate in researching new technology selections.  

Deliver functional projects as assigned, focused on technology and processes relevant to our established strategic roadmap. Continuously seek opportunities for synergy, improvement, simplification and automation of existing processes, technology, reporting, etc.

Conduct regular role effectiveness reviews across the function, seeking feedback from key stakeholders for continued improvement. Manage survey process for both internal and external customers to ensure satisfaction.

Focus on process improvement through technology; think strategically about new initiatives, participate in researching new technology selections.

Ensure best practices are identified for both process and technology through benchmarking across the team. Identify opportunities for improvement of existing functionality.

Research and analyze data to draw conclusions, identify trends and uncover potential issues. Use this knowledge to develop and bring forward recommendations.

Lead frontline management to be aligned with best-in-class methodologies such as quality performance, training initiatives and associate scheduling leveraged by driving operational efficiencies to improve workstream activity.

Strategic Planning – 10%

Build and foster a collaborative network with the purpose of strengthening alignment, sharing best practices, and driving communication.

Provide thought leadership to internal customers and connect externally in the assigned region to hear the voice of the customer. 

Build, track and share standard KPIs for the team ensuring they are consistently driving towards excellence and meeting the needs of the functions and associates supported.

Participate in annual budgeting process while consistently driving for financial fitness as the cornerstone of effectively delivering the shared services model.

Define talent strategy inclusive hiring/recruiting, performance management and succession planning aimed at securing and retaining the best talent for all roles in support of the future vision.

Establish and deploy an effective training strategy for all roles, including onboarding and continuous education. Collaborate as needed with the Learning & Development team to determine and ensure the right training content and delivery approach

Collaborate to build future vision for the function driven by stakeholder feedback, developing roadmaps for future technology and benchmarking in support of the vision. Ability to create and sell a business case inclusive of budgeting, required resources, and ROI.

Personal Development – 5%

Update to Personal Individual Development Plan (IDP) and prepare for check-ins with your leader.

Engage in formal US Foods performance management process.

Strive to learn and benchmark against industry trends as well as be engaged in industry peer groups.

Pursue other personal learning and development initiatives.

SUPERVISION:
Manages 10-20 national credit coordinators including a national credit supervisor

ROLE SEGMENTATION:
Remote


WHAT YOU BRING TO THE TABLE
Education/Training:

High School Diploma or GED Required

Bachelor’s degree in accounting, Finance, Business Administration or a related field, MBA preferred.

Credit Business Associate (CBA) Certification is desired

Related Experience/Requirements:

4 years' experience supervising, and leading onsite and remote associates (individual contributors and people managers) required.

7 years' experience working in Finance or Credit/Collections is required

5 years’ experience in using a variety of web based and mainframe systems to perform job activities is required.

Experience facilitating presentations to internal and external stakeholders, i.e., sellers/customers

Experience developing, tracking and utilizing KPIs to identify process improvements

Food service or similar distribution experience is desired.

Knowledge/Skills/Abilities: 

Intermediate MS Office skills required with highly proficient Excel skills (ability to create pivot tables, VLOOKUP required).

Proficiency in using a variety of web based and mainframe systems to perform job activities (Data Warehouse databases, SharePoint & Salesforce preferred).

Strong verbal/written communication and interpersonal skills; ability to effectively communicate under pressure.

Strong negotiation and persuasion techniques; critical thinking skills to manage complex problem-resolution abilities with ability to influence others during negotiations; ability to analyze data and situations to draw appropriate conclusions.

Ability to build and foster collaborative networks with the purpose of strengthening alignment and sharing best practices.

Must possess strong emotional intelligence to build relationships with all levels of the organization. 

Ability to provide thoughtful leadership to internal customers and connect externally in the assigned Area to hear the voice of the customer.

Ability to travel up to 10%

This role will also receive: annual incentive plan bonus​

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds).  The expected base rate for this role is between

$85,000 - $140,000

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***