Bratislava, Slovakia 
 
 
 
We’ve built the world’s most successful tobacco company, with the world’s most popular and iconic brands. Now we’ve made a dramatic decision. We’re building PMI’s future on smoke-free products. We have developed a range of completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help. 

Are you a creative thinker with a passion for innovation? Join us and make a difference in the world of smoke-free products!

 

Job scope:

Implementation and development of programs for consumer acquisition and retention (including loyalty program), with continuous improvement based on evaluation.Management of consumer journeys and segmentation of consumers across channels.Setting up and improving the \"recommended actions\" strategy for sales channels within the consumer journey.Administration of the NPS system and implementation of improvements based on consumer feedback.Cooperation with internal teams and external partners

 

Skills:

University degree in marketing, business, or a related field.5+ years of experience in omnichannel marketing / CX/ Loyalty ideally in FMCG, Telco, Banking or other direct to consumer segment.Experience with project management and indirect team leadership.Analytical thinking, digital skills, knowledge of A-B testing, experience with interpreting CX metrics.Strong business orientation: ability to connect customer experience (CX) initiatives with business outcomes – driving retention growth, reducing churn, and increasing customer lifetime value.Fluent English.Strong presentation and stakeholder management skill

 

WHAT WE OFFER: 

 

13th & 14th salary

Extra days off

Flexible working time

Supplementary pension plan (III. pillar)

Life & accident insurance

MultiSport Card

Employee Assistance Program

Opportunities for career development & growth

Work for a multinational company - certified Equal Salary & TopEmploye

 

Legal gross salary for this position start from 3160€ / month