**Description** **Introduction** Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Manager Med Staff Services with Work from Home you can be a part of an organization that is devoted to giving back! **Benefits** Work from Home offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Manager Med Staff Services to help us reach our goals. Unlock your potential! **Job Summary and Qualifications** **OB SUMMARY:** Under management of the Division AVP of Medical Staff Services, the incumbent provides support and oversight of services for the credentialing and privileging and database management functions of the Division Medical Staff Services Department (MSSD) including, but not limited to, Cactus file review for new applicants and re-applicants for membership and/or clinical privileges completed by the Credentialing Processing Center (CPC), updating the Cactus practitioner records in the Cactus database as appropriate, and utilizing HCA Healthcare tools for provisioning practitioners with appropriate access to HCA clinical systems and role based applications. **SUPERVISOR:** Division AVP of Medical Staff Services **SUPERVISES:** Division Medical Staff Coordinators **RESPONSIBILITIES & JOB FUNCTIONS** 1. **Credentialing and Privileging Operations and Database Management** Oversee Division centralized Medical Staff Services credentialing and privileging operations for privileged and non-privileged providers. Develop and implement Division standardized credentialing and privileging processes and job aids in accordance with accreditation/regulatory standards, HCA Healthcare policies, and Medical Staff governance documents. Facilitate orientation and onboarding of new Division Medical Staff Coordinators. Educate Division Medical Staff Coordinators on internal processes for credentialing and privileging tasks, database management, medical staff administration and system access. Manage and support facility requests for temporary privileges and expedited file requests. Oversee dynamic expiration management process (PARA.PP.CRED.36 and MSS-003). Develop reports, queries and documents when requested to support Division requests. Routinely audit Cactus and monitor MSS Metrics for performance improvement and to enhance operational effectiveness. 1. **Medical Staff Administration** Respond to emails and voicemails promptly; manage monitoring of shared mailbox and calendar. Oversee compliance of hospital non-privileged provider licensure, NPI and exclusion checks in accordance with Ethics & Compliance Policy COG.PPA.002. Support and facilitate information Sharing in accordance with COG.PPA.001. Assist with preparation for regulatory, internal and accreditation surveys. Respond to annual QIO Audits (KEPRO) on behalf of Division facilities. Manage Physician Learning Center/Healthstream database for provider education. 1. **System Access** Support provider system access requests and manage escalated provider access issues from Coordinators, escalating to Access Management team or Division AVP when necessary. Support management of the Meditech/eHR Dictionary related to practitioner permissions and privileges. 1. **Additional Responsibilities** Coordinate/Facilitate/Attend Division Medical Staff Services meetings – scheduled as needed (Webcam required). Work scheduled hours and communicate any changes to supervisor. Coordinate work schedules and Paid Time Off for Medical Staff Coordinators. Collaborate with Division leaders on pertinent projects as needed and perform other duties as assigned. **HCA HEALTHCARE SYSTEM COORDINATION AND COLLABORATION** Attend initial orientation from the CPC and HCA’s Professional Practice Advancement department. Obtain and maintain knowledge of eSAF and Meditech or applicable eHRs through corporate resources. Maintain an acute awareness and accurate interpretation of the HCA Healthcare credentialing policies and procedures. Read and be familiar with the HCA Healthcare Model and Facility Medical Staff Governance Documents (e.g., bylaws, credentials policy and organization manual), the PPE Manuals, and other medical staff policies. Read and act on announcements and alerts from Division leadership, Corporate Escalations, CPC Client Support Manager, and/or CPC Compliance, including: Expirable credentials notifications Dynamic flag alerts Notices of changes or updates to Cactus, or CPC procedures. Read and act on announcements, alerts and information from HCA’s Professional Practice Advancement department (e.g., Answer of the Week, Important Updates, and other announcements). Participate in monthly ‘It Takes a Village’ and quarterly ‘Knowledge Bits’ calls. **KNOWLEDGE, SKILLS AND ABILITIES:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Demonstrate accurate knowledge of relevant laws, policies, regulations, and standards affecting credentialing decisions and interpretations, including confidentiality of privileged information gained as a result of job functions. Excellent organizational skills; attention to detail. Analytical and problem solving skills required. Proficient in Cactus Credentialing Software, Microsoft Office applications, Internet searches, and relevant databases. Ability to work independently and under pressure to follow through on issues. Ability to communicate clearly and concisely, both verbally and in writing. Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Ability to work effectively with other employees and external parties. Computer Skills – Ability to retrieve requested information through knowledge of queries and reports from the various software and network databases. Knowledge of medical terminology. Reasoning skills –Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. **EDUCATION** High School diploma or equivalent required. Bachelor’s degree in healthcare management, business, or related field of study preferred. **EXPERIENCE** Minimum of 3 years comprehensive credentialing experience in an acute care hospital or Credentialing Verification Organization (CVO) setting. 1 year supervisory/management experience preferred. HCA Healthcare credentialing and Cactus experience preferred. **CERTIFICATION** Certified Professional Medical Services Management (CPMSM) and/or Certified Provider Credentialing Specialist (CPCS) – May be obtained within 1 year of hire date. Capital Division (https://hcacapitaldivision.com/) which encompasses 19 hospitals overall. Our hospitals include one Level I, three Level II, and four Level III trauma centers. The Capital Division office is located in downtown Richmond, VA. We are home to one of HCA's largest hospitals, 500 bed + Chippenham Hospital. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Manager Med Staff Services DIV WFH opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.