Position Title:  Manager, Maintenance Operations (M2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Manager, Maintenance Operations is a hands-on leader responsible for ensuring the continuous upkeep, structural integrity, and operational readiness of all Tower, Rooftop, and essential infrastructure assets within a designated geographic area. This role is maintenance-focused, emphasizing preventative programs, rapid response to service issues, and strict adherence to safety and regulatory standards. The manager will lead a team of Maintenance Process Managers and Operation Coordinators to execute maintenance strategies, resolve site issues, and ensure optimal performance of all physical assets. Furthermore, you will facilitate the development of team skills and competencies. Responsible for the effective management of the team to ensure the swift resolution of site and network trouble tickets and the routine maintenance of structures and networks. Ensure compliance with all Service Level Agreements. Must also be able to establish and maintain positive working relationships with both internal and external customers. In addition, the manager will oversee maintenance-related financial planning, including budget development, cost control, and forecasting, to ensure efficient allocation of resources and alignment with organizational strategies and financial goals. 

Responsibilities

Lead all aspects of preventative and reactive maintenance for tower structures, rooftops sites, HVAC systems, generators, shelters, and related infrastructure.  Ensure structural integrity and regulatory compliance for all assigned assets.  Manage the efficient repair, maintenance, and operation of all tower structures and networks in the assigned area.  Ensure proper visibility and escalation of all major service interruptions or hazards which present safety or structural integrity issues.  Manage Vendor resources for NOTAMs repair & maintenance for Field Operations   Administer and enforce maintenance-related compliance with FCC mandates, including NOTAMs and safety protocols.  Direct the repair and restoration of damaged or degraded assets, ensuring minimal downtime and maximum asset longevity.  Manage and optimize maintenance schedules, work orders, and vendor dispatch to ensure timely resolution of issues and efficient resource utilization.  Manage generator and HVAC preventative maintenance programs.  Manage vegetation maintenance contracts and execution of scope of work requirements.  Performance management of a large team including hiring, coaching, performance reviews, terminations, rewards determination, training/development and scheduling.  Assist Field Operations timely resolution of incidents & escalated incident tickets, including the dispatch of technicians to diagnose and resolve issues.   Develop and maintain cooperative working relationships with landowners, customers, cross-functional partners and National Support teams.  Monitor and manage maintenance budgets, including forecasting quarterly budgets for each teammate, with a focus on cost control and vendor management to ensure tower upgrades, maintenance and repair, utility and interconnect objectives are met. Provide annual and quarterly budget forecasts and guidance.  Analyze operational reporting, system tools and activities to ensure key objectives and goals are achieved.   Prepare, review and provide weekly updates for all activities at assigned tower sites to team and provide status reports to Director, Maintenance Operations, as requested.  Support Field Operations with disaster recovery and emergency response efforts, ensuring rapid mobilization and repair of affected assets.  Promote a safety-first culture, ensuring all maintenance activities are preformed in accordance with Crown Castle’s safety standards.  Develop team goals and objectives to ensure company and team success.  Manage or provide oversight on various revenue generating projects which may include Fiber projects.  Collaborate daily with cross-functional internal teams—including Regulatory, Legal, Sales, Client Services, Real Estate, Engineering, and Quality Assurance—to ensure that safety, construction quality, and financial performance standards are consistently prioritized and upheld across all operations. 

Education/Certifications 

Bachelor's Degree or equivalent experience in a related field 

Experience/Minimum Requirements 

Minimum of five (5) or more years of experience in relevant Operations Management    Experience in carrier Operations, RF, construction, civil engineering, and/or property management  Previous experience leading and managing both remote and office-based workforces   Experience in Project Management and Leading initiatives and committees 

Expectations

General understanding of electronic communications technology and maintenance test equipment.   Ability to read and understand construction drawings.  Ability to diagnose workflow problems, critical paths and institute remedies.  Ability to effectively communicate with subordinates and management.  Ability to lead teams for success and through change.  Ability to build and manage both internal and external relationships.   Ability to manage through internal and external conflict resolution.  Knowledge in Project management principles.  Ability to demonstrate a knowledge base of our core competencies.  Deep understanding of preventative maintenance programs and asset lifecycle management.  Ability to read and interpret technical drawings and maintenance schematics.  Strong leadership and team development skills.  Excellent communication and problem-solving abilities.  Financial acumen to manage maintenance budgets and vendor contracts. 

Organizational Relationship 

Reports to: Director, Maintenance Operations 

Title(s) of direct reports (if applicable):  Maintenance Process Managers and Operation Coordinators  

Working Conditions:   This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  

May travel between office and field environments, including tower sites and construction zones.  Exposure to seasonal weather, heavy equipment, and physical tasks such as climbing and lifting.  Availability for after-hours emergencies and urgent maintenance issues. 

The pay range offered for this position is $110,400-$151,800 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.