As part of Mercer Global Investments Canada Limited, we combine Mercer’s global resources and expertise to offer premium advice backed by far-ranging investment and research capabilities delivered by a network of seasoned investment professionals. The investment operations pooled funds business continues to see steady growth and currently oversees the management of over $14.2bn of client assets in Canada.

Reporting to the Head of Fund Services, the Investment Operations Manager will be responsible for the management of the delivery of support and services to the internal and external pooled fund clients. The role includes the management of all daily tasks for all funds including transaction processing and reconciliation, portfolio accounting, NAV validation and reporting. This role manages the delivery and oversight of pooled fund services (fund accounting, custody, taxation, client reporting, etc.) The successful candidate is expected to develop strong vendor and external service provider relationships.

To fill this role, the Investment Operations Manager will:

Fund Oversight / Product Support:

Assist in the support of new fund product initiatives such as new fund and series launches; and fund reorganizations including mergers and wind upsAssist in the implementation and perform routine review of oversight procedures to ensure the net asset values of the pooled funds are accurateAssist in the implementation of fund-related policies/charters through working closely with service providersAssist in review of offering memorandum updates with a focus on tax and expense related disclosureReview quarterly board reporting material including service providers’ reportsOversee pricing processes that support portfolio valuations

Tax / Fund Reporting:

Oversee the completion of all distribution calculations for pooled funds and final trust returns prepared by service providers, in accordance with regulatory requirementsManage HST process including but not limited to review of annual blended rate calculation; review of HST calculations and final HST returns prepared by service providersManage withholding tax reclaims process for the pooled funds with service providersWork collaboratively with service providers during the production of the fund financial statementsManage the annual fund audits with external auditorsAssist in regulatory surveys including the annual investment fund survey and risk assessment questionnaire

Expenses:

Review quarterly expense related reports including operating expense accruals and management fee rebates prepared by service providersOversee the expense payment process as well as revenue billing and collectionPrepare management reporting and analysis as required

Pooled Fund Client Services:

Oversee the acceptance of initial client subscriptions including the review of subscription documents and client tax formsOversee the receipt of subscriptions, payment of redemptions, posting and reconciliation of unitholder flows and all other cash transactions (regulatory fee/transaction fee calculations, as applicable)Oversee the preparation and delivery of investor statements completed by service providersOversee the external audit confirmation process for all clients

Others:

Assist in special projects as necessaryManage and develop staff

Our ideal candidate has the following qualifications

University/College Degree/Diploma in a relatable disciplineCPA, CA Designation, Big 4 Firm Experience considered an asset6+ years of financial services/investment industry experienceHighly organized with a high attention to detail, with an ability to balance multiple projects in a challenging environmentStrong communicator able to deal adeptly with internal and external stakeholders, financial institutions, auditors and tax authoritiesExperience with tax filings and accounting policies and procedures is essential

What makes you right for the job?

You have excellent verbal and written communication skillsYou have proven relationship management experienceYou are detail oriented and highly organizedYou have the ability to work in a fast-paced and dynamic environmentYou have experience using MS Office applicationsYou are analytical and able to investigate and solve problems independentlyYou strive to improve processes and find more efficient ways to serve clients

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.