C.H Robinson is seeking a Manager Insurance who will be responsible for the general, operational, financial, and administrative Management of all cargo and legal liability claims worldwide. The Manager Insurance will provide leadership to a team of Claims Representatives by maintaining their own workload of claims while directing the workflow of the team.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week in our Rolling Meadows, Chicago office, igniting creativity and driving impactful results. With the flexibility for remote work, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Review and analyze all incoming cargo claims and assign to the appropriate team memberEnsure all claims are handled and processed in line with the internal Standard Operating Procedures (SOP) as well as with the requirements of C.H. Robinson’s insurersOversee the handling of complex claim files to ensure proper handlingPossess a working knowledge of the following:Carriage of Goods by Sea Act (COGSA)Hague / Hagues Visby RulesWarsaw / Montreal Protocol Rules49 U.S. Code § 14706 (Carmack)Develop learning tools for team members that drive continuous claim improvement and policy understandingBranch training on marine cargo insurance / transport law / marine liability when neededSet team and individual objectives and prioritiesCoach, support, and manage the team and individuals to meet and exceed objectivesCommunicate and manage the team to adhere to corporate and branch policiesPrepare for and lead team meetingsOther duties or responsibilities as assigned according to the team and/or country specific requirements

Leadership:

Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfactionInstill professionalism, ensure adherence to policy and procedures, and encourage consistency of processIdentify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reportsPlay major role in recruitment, onboarding, and continuous development of talentProvide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews

Communication:

Regularly share industry news, department changes, and process updates to departmentDraft client advisories on relevant trade, market, and regulatory updatesProvide guidance to employees on how to respond to challenging customer scenarios

Required Qualifications:

High School Diploma or GEDMinimum 3 years of supervisory or management experienceMinimum 4 years of Transit or Cargo Claims handling experience

Preferred Qualifications:

Bachelor’s degree from an accredited college or universitySolid understanding of claims process and industry operationsStrong analytical skills for evaluating large amounts of information and drawing appropriate conclusionsAble to communicate at multiple levels, to varies audiences, using multiple mediumsGenerate new ideas to improve performance, translating these ideas into practical solutionsTime management and organizational skillsExcellent written & verbal communication skillsValues a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$98,900.00 - $167,100.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page