Job Requirements

LAUNCH YOUR HOSPITALITY CAREER WITH PURPOSE

Our Manager in Training (MIT) program is designed for ambitious individuals who are ready to lead with heart, gain hands-on experience and grow into future leadership roles. Over 18-24 months, this full-time program offers immersive experience in four key Rooms Division departments: Front Desk, Reservations, Night Audit and Housekeeping.

You won’t just observe, you’ll lead! From day one, you’ll take on responsibilities that matter, supported by structured training, direct mentorship, and real-time feedback. This is your opportunity to learn the business inside and out, and become a confident, capable hotel leader. 

The MIT position is a unique chance to learn, lead and launch your career at one of Canada’s top resort destinations.

WHY JOIN US?

At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your passion for hospitality is valued, your ideas are heard, and your career can flourish. 

Work Experience

WHAT WE ARE LOOKING FOR

Minimum 2 years of front-line hotel experiencePost-secondary education in hospitality or related field an assetA professional, well-groomed image with a friendly and positive attitudeStrong leadership potential with excellent verbal and written communicationHighly organized with strong multitasking and administrative skillsConfident problem-solver with a focus on guest satisfaction and resolutionAble to lead by example and foster a positive, motivated team cultureA commitment to completing the full 18 to 24-month program and pursuing a long-term career in hospitality management

WHAT YOU’LL BE DOING – ROTATIONAL RESPONSIBILITIES

FRONT DESK

Lead daily front office operations as Manager-On-DutyHandle guest check-ins, check-outs, room assignments, and paymentsManage guest concerns and emergencies with professionalismTrain and mentor new team membersSupport scheduling, performance tracking, and team coachingDrive departmental KPIs (upsells, loyalty, guest satisfaction, etc.)Respond to guest surveys and online reviews

NIGHT AUDIT

Supervise overnight operations and manage the Night TeamPerform nightly financial balancing and reportingResolve guest issues and process late arrivals/walk-insEnsure accuracy of guest folios and group billingLiaise with departments to coordinate early check-ins and room statusCommunicate shift updates clearly to morning teams

HOUSEKEEPING

Lead daily operations in the absence of Housekeeping leadershipConduct room inspections and uphold quality standardsAssign daily tasks and support Room Attendants and HousepersonsTrack out-of-order rooms and ensure timely turnaroundLead daily briefings and support shift transitionsSupport supply and inventory managementAssist with onboarding and daily coaching

RESERVATIONS

Manage the reservations inbox and third-party platformsRespond to rate quotes, changes, cancellations, and paymentsHandle group blocks, rooming lists, and SRP managementLiaise with Sales and Revenue teams to support group bookingsAttend Revenue (RevMax) and Sales meetingsShadow Reservations, Revenue, and Conference Services Managers


Benefits

As a Manager in Training, you will receive the following benefits:

Life & Leisure Program – Incentive paid out every day that you work!Competitive hourly wage with additional incentives dependent on department rotationExtended Health Benefit PlanRetirement Savings ProgramsComplimentary meals in our staff cafeteria Free on-site staff parking50% Discount at Cinnamon Bear RestaurantParticipate in Hilton’s Team Member Travel ProgramEducational Assistance Program - Take courses that will assist with your career development


Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.