Job Title: Manager in Training – Rooms / Front Office
Location: Hyatt Regency Indianapolis – Downtown
Employment Type: Full-Time
Compensation: Competitive hourly rate based on experience
Located in the heart of downtown, Hyatt Regency Indianapolis offers a seamless blend of modern convenience and classic style. Steps from Lucas Oil Stadium and connected to the Convention Center, we are a hub for business and leisure travelers alike. At the core of our service is a passionate team committed to creating memorable experiences—starting at the Front Desk.
Job Summary:As a Manager in Training – Rooms / Front Office, you will gain hands-on leadership experience in guest operations. You’ll support the daily functions of the Front Desk, help coach and develop team members, and ensure smooth check-in/check-out experiences. This role is designed to prepare you for a future in hotel management by immersing you in service delivery, problem resolution, team leadership, and guest interaction.
Key Responsibilities:Provide support to the Front Office team during high-volume periods, including check-in/check-out assistance, guest requests, and problem-solving.
Lead by example to ensure brand standards are met in guest service, communication, and hospitality.
Assist with training and development of front office agents, ensuring a consistent and welcoming experience for all guests.
Respond to guest feedback, requests, and service issues with a sense of urgency and professionalism, including offering appropriate service recovery when necessary.
Monitor daily operations to ensure accuracy in billing, room assignments, and guest preferences.
Support the coordination of group arrivals, VIP stays, and special events to ensure a seamless guest experience.
Participate in pre-shift meetings and act as a communication link between departments to ensure guest expectations are met.
Monitor lobby presence and support bell staff and valet coordination when needed.
Assist with scheduling, coverage, and team communications as requested by Front Office leadership.
Learn and support hotel systems (e.g., property management software, guest service tracking tools).
Maintain professionalism, approachability, and a solutions-focused mindset in all guest and team member interactions.
Qualifications:Experience: 1–2 years of hotel front desk or guest services experience required. Previous leadership or supervisory experience preferred.
Education: High school diploma or equivalent required; hospitality-related education or training preferred.
Communication Skills:
Strong verbal and written communication required.
Ability to resolve conflicts, de-escalate tense situations, and engage professionally with guests and team members.
Spanish language skills are helpful.
Technology: Comfortable learning and using hotel systems and Microsoft Office tools.
Availability: Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.
Physical & Safety Requirements:Must be able to stand and walk for extended periods during shifts.
Ability to lift, carry, push, or pull up to 25 pounds.
Must be able to move quickly and efficiently throughout the front office and lobby areas.
Why Join Us?Leadership Growth: Develop the skills needed to lead hotel operations and build a career in hospitality management.
Supportive Environment: Join a team where collaboration, mentorship, and positivity are valued every day.
Posted June 17, 2025