Job Summary
Provides high quality service delivery for complex, high profile, marquee clientele and their members. Responsible for successful implementation of key strategic implementation projects, new client on boarding, and global corporate initiatives and acts as the primary point of contact during the implementation phase. Develops employees through orientation, training, mentoring, establishment of objectives, communications of rules and performance management. Requires significant contact with clients and senior leadership, in addition to the management of employees. Handles adhoc, non¬ traditional Implementations and projects as business needs arise.
Develops employees through orientation, training, mentoring, establishment of objectives, communications of rules and performance management; hires, trains and develops new employees throughout their training process; mentors team members on an ongoing basis to improve their understanding and skill and ensure they are familiar with policies and procedures, business processes and workflowsProvides daily management and oversight of the Implementation departmental staff; takes a leadership role on task force committees. Initiates discussion, educates other task force members and trains the team on the final productProvides high quality and comprehensive implementation processes for complex, high profile, marquee clients; responsible for successful implementation of key strategic implementation projects and global corporate initiatives; handles issue resolution escalated from other team membersActs as a single point of contact for client during implementation phase and post implementation until formally transitioned; meets with clients face to face on an as-needed basis; travels to client locationsAssists with writing and reviewing Request for Proposal (RFP) responses upon request; assists with finalist meetings either by attending or providing information and materialsSupervisory ResponsibilitiesResponsible for the development, oversight and implementation of departmental budgetResponsible for leading a team through teaching, coaching and inspiring by fostering a sense of energy, ownership and a responsibility for the flawless execution of operational excellence; engage in the selection and hiring process as neededOther responsibilities as judgment or necessity dictate
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.