Description We're seeking Operations Manager (CTL) for EDSP . In this role, you will be responsible to expand and manage operations Under the Roof and Out on Road. An exciting role in which you will be managing a team consisting of Team leads, Station associates and supervisors Title: Manager I, Operations Typical responsibilities will include: · Understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement · Be data driven, develop and report performance metrics and identify opportunities for improving Customer Experience. · Develop efficient people management skills in leading a team of Team Leads, Station associates and Out on road associates Good to have Skills - Proficient Data analysis skills in Excel - SQL proficiency is preferred - Should be flexible with shifts Key job responsibilities - People management, efficiently manage a diverse team and managing EDSP sites - Derive data driven actionable insights to improve delivery & customer experience - Be proficient in both UTR & OTR operations A day in the life Start the day with Station Gemba, followed by DBR. Communicate with the team on the areas we need to improve and derive a plan for the same. Work on the deliverables for the day while also planning Out on road and Under the roof capacity for the next cycle/ day, while having loads of fun with a very engaging team. Efficiently Plan for a 1:1 with your reportee/ manager and work on the feedback! Basic Qualifications - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications - 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.