Strategic HR Partnership

Act as a trusted advisor to Retail and Functional leaders, providing proactive support on workforce planning, organizational design, and people development to enable business growth and achieve KPIs.

Anticipate business needs and translate them into HR solutions, contributing to decision-making with data, insights, and market benchmarks.

Talent & Workforce Management

Lead staffing strategies to attract, hire, and retain top retail talent, ensuring staffing levels meet business demands (seasonality, peak times, and new store openings).

Partner with Talent Acquisition, Talent Management, and Rewards COEs to deploy initiatives that align with corporate guidelines and local market realities.

Support succession planning and career pathing for store managers and retail talent pools to build a sustainable pipeline.

Employee Experience & Engagement

Drive a strong culture of employee engagement, inclusion, and belonging through coaching, feedback, recognition, and development initiatives.

Foster psychological safety and open communication channels to strengthen trust and reduce attrition.

Compensation, Benefits & Compliance

Manage annual salary reviews, promotions, and adjustments in close partnership with Rewards and in alignment with local benchmarks.

Oversee compensation & benefits administration to ensure fairness, competitiveness, and compliance with labor legislation.

Ensure accurate, timely delivery of HR processes (payroll, contracts, union relations) while safeguarding compliance with local laws and company standards.

HR Operations & Digital Enablement

Execute seamless onboarding and offboarding experiences that reflect brand values and comply with internal and legal requirements.

Ensure HR data accuracy and integrity in SAP for org structures, headcount, and employee records.

Leverage digital HR tools, analytics, and dashboards to monitor key metrics (turnover, absenteeism, engagement, performance) and drive business decisions.

Leadership & Change Enablement

Partner with retail leaders to build management capabilities, promoting accountability, ownership, and a feedback culture.

Support change management initiatives (new business models, store formats, workforce strategies), ensuring alignment with global direction and local adoption.

Be an inspirational leader who motivates and develops the team.

Actively contribute to DEI and Wellbeing strategies, ensuring relevance and impact in retail operations.