The Manager, Hotel Performance Analytics will be, serving as their primary labor expert. This position, reporting to the Hotel General Manager, will spend the majority of time supporting hotel performance objectives in addition to auxiliary responsibilities (eg Revenue analysis, Menu controls and audits, Room & Occupancy Trends, etc) unique to the hotels business needs.

What will I be doing?

Optimize time and labor resources for managed hotels. Create innovative training solutions, budgeting tools, and time keeping methods. Promote the use of best in class Labor Management System (LMS), Time & Attendance (T&A) systems as well as the use of available technology including team member-facing mobile features.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

   Strong administrative and organizational skills (team orientation, fast, focused and flexible) Ability to manage change, resolve conflicts and ensure collaboration within teams and/or unitsHighly skilled in use of software-based analytical toolsHigh levels of curiosity and innovation intelligenceExcellent presentation and public speaking skills, as well as excellent written communication skillsAbility to analyze financial data to recommend strategic and tactical decisions.Strong problem-solving skills; ability to proactively identify and prevent potential problems.Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop,prioritize and implement plans to meet organization’s core strategic goals

More specifically, you will:

Business Analysis & Budgeting :

Work closely with their hotel Executive Committee (GM, Director of Finance and HR) to analyze data to improve financial performance, team member engagement and guest satisfactionPlan, communicate, and execute financial strategies for property labor managementOwn, evaluate and advance the Hotel’s forecasting and budgeting processes. Review regularly, status of hotel performance metrics against hotel and regional targets.Develop and follow up on objectives for each department’s labor force Special projects will include taking ownership of specific focused areas including but not limited to LMS Quality Control, Vendor Management, Database Maintenance, and enterprise ReportingEstablish partnerships with Workforce Performance regional team to ensure auditing and database maintenance targets are in line with corporate expectations and provide monthly updates on performance trends against current forecasts
 

Meetings & Communication Activities:

Run weekly labor meeting analytics and monitor utilizationProvide labor management system support to department heads and managers; coordinate facilitated trainingsEstablish and enforce policies and procedures to improve the overall operational effectiveness of the property

Auditig & Systems Activities

  Maintain labor standards in alignment with budget and current business operations as well as the Hilton GLMS Standards Grid Monitor return on invested capital and time resources

Benchmark Activities

Analyze and compare Labor Management programs to corporate benchmarks as well as industry Standards using HotStats and internal PropPlan dataCoordinate benchmarking labor data with P&L data

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!