**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level._ **Job Summary** The Manager of Guest Relations coordinates daily activities of Guest Representatives and Concierge Staff. Ensures patients are visited and identifies patient and guest needs. Manages complaints and monitors patient satisfaction. Assists in developing and implementing campus-related activities. Reviews and prioritizes interpreter requests and establishes access processes. Develops and monitors staff job duties and ensures guidelines are followed. Responsible for policy development, program planning, and implementation for Guest Relations. **Essential Functions of the Role** + Supervises the daily activities of the Guest Representatives. Ensures patients are visited. Identifies patient and guest needs. Responds to patient and guest complaints. Monitors patient satisfaction. + Recommends policies and procedures for Guest Relations. Provides input into departmental policy and procedures. Makes recommendations to the Director. + Monitors and evaluates programs to ensure patient III. and visitor satisfaction. + Assists in developing and monitoring the departmental operating and capital budget. Develops, implements, and monitors budgets and explains variances. + Assists in establishing goals and priorities for the Guest Representatives. + Coordinates the activities of the Concierge Desk that ensures visitors and patients are provided with assistance. + Oversees the management of the Interpreter Program. + Coordinates tours for the campus. + Remains knowledgeable about market trends in Guest Relations. Serves on committees to keep Medical Center personnel aware of Guest Relations. + Interviews, hires, trains, evaluates, counsels, and recommends termination of assigned personnel. + Assists the Director with designing and implementing programs. These programs attract and retain volunteers to meet campus needs. **Belonging Statement** We believe that all people should feel welcomed, valued and supported. **QUALIFICATIONS** + EDUCATION - H.S. Diploma/GED Equivalent + EXPERIENCE - 2 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.