**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Hospital Gift Shop Manager is responsible for day to day operations at multiple locations and campuses for Mayo Clinic. Has full profit/loss and supervisory responsibility for two hospital gift shops with combined revenue totaling nearly $2 million dollars annually. Prepares, develops and oversees $900,000 operating budget. Monitors all financial reports and uses information to maximize sales and profits. Optimizes area productivity, resolves service problems, develops and maintains policies and procedures. Responsible for monitoring product trends, selection, and determining merchandise pricing. Strategically devises marketing strategies and annual promotions. Supervises employees/volunteers/buyers and job functions including staffing, coaching and development. Possesses strong business acumen, customer service and interpersonal skills. Partners with clinical areas, security, and external vendors. **Qualifications** Bachelor's degree in business management, accounting or a related field or five years retail management experience. A minimum of five years’ experience in accounting, retail operations and supervision required. Experience working with volunteers preferred. Must have strong technology skills, and proficiency using point of sales (POS) systems, volunteer management software, social media platforms, web applications and security systems. Experience with creating and maintaining social media platforms as retail marketing tools. Must possess leadership ability, problem solving, continuous improvement, project management and team building skills. Must have strong communication and presentation abilities. Exceptional customer service skills are required. **Exemption Status** Nonexempt **Compensation Detail** Compensation range is $24.72 -$36.10 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Monday through Friday, 7:00am - 3:30pm **Weekend Schedule** Occasional **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations) **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Joy Kundrata **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.