Job Title:

Manager Forecasting

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

The Point of Contact for forecasting.Updates the forecast with monthly/weekly actual data and suggested improvements based on trend analysisRefine forecasting scenarios and generate the final forecastRefines and captures data to be used as input to the modelsDesigns and develops forecasting scenariosGenerate short-term forecasts, incorporating business impactsRevise the forecast based on feedbackMaintain process documentation and tweak as per requirement.Hands-on experience on Time Series forecastingUnderstanding of WFM and Contact volume & AHT forecastingHands-on experience on Google scripts

Key skills and knowledge

Knowledge of R/ Python, Excel / Tableau & Power BI tools is a must with high proficiency.Experience in developing machine learning models like classification, linear/logistic regression.Ability to analyze huge datasets and hands-on experience in forecasting large and complex attributes.Analytical and good understanding of contact center metricsMathematical and statistical, and exposure to R-studio/Python.Strong business acumenShould be a good communicator and a collaborator

Educational Qualification : Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr

Language Requirements:

Time Type:

Full time

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