We are seeking a talented individual to join our Fiduciary team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager – Fiduciary

We’re seeking a Manager – Fiduciary who will have an opportunity to understand end to end lifecycle of Re-insurance Broking. A place to enhance your knowledge and leadership skills. Immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would oversee & understand the role requirements. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to technically lead the team and be a single point of contact for all technical escalations, process improvements. Lead discussions and build relationships with Clients / Re-insurers / Business units as well as Placing brokers.

We will count on you to:

Core Accountabilities:

Processes cash receipts and disbursement of fiduciary funds and reconciliations responding to resulting queries.Supports personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools.Leverages in-depth knowledge of fiduciary systems, processes, policies, and procedures in day-to-day work.Prepares, records and reports customer billing transactions emanating from broker ledger.Responds to requests from various stakeholders, and appropriately escalates issues.Develops strong client/market relationships providing value added service.Maintains technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio.Works with cross-functional teams (e.g., Compliance, Finance, etc.) to resolve sensitive client issues.

Process Management:

Have a sound end to end understanding of the business processDelivery as per company standards and continuous rigor on improving business performanceReview operational and quality failures, conduct root cause analysis & monitor plan to ensure successManage migrations seamlessly – This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution

Risk & Compliance:

Ensure Compliance adherence to internal and external regulators guidelinesBe actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines.

People Management:

Manage capacity planning and forecastingEnsure leave policy as per business demandsAdherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelinesSuccession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement PlanEnsure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detectionDevelop effective relationships with the stakeholders (internal and external) and participate and contribute in meetingsEmbed a continuous improvement culture by motivating & influencing teams to drive process improvementParticipate in central projects and deliver as per the agreed objectives

Financial & Operational Performance:

Ensure unmatched cashes, Receivables, Income exposure is well within acceptable limits and exposure over 4 months are all known and escalated to Regional Leaders.Drive discussion and escalation to ensure response from Clients, Re-insurers, Third Party, etc. to ensure we meet our Fiduciary responsibility in a regular and timely manner.Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveriesResponsible for managing available resources (people, process) effectively to ensure operational efficiency

Knowledge and Skills:

Excellent communication and leadership skillsOrganizational and time-management skillsDecision making skillsProblem solving skillsKnowledge of Broking business and the Insurance terminologies.In-depth knowledge of performance metricsAbility to prioritize and handle multiple tasks/projects during peak volume periodsCollaborative mindset across levels and teamsGood command on MS Office applications (MS-Excel, MS-Word)InfluencingCommunication skillsAnalytical abilitiesRigor and Agility

What you need to have:     

10+ years of experience in insurance / Re-insurance broking in the operations / finance areasShould have undertaken the responsibility of coaching / mentoring technical experts.In -depth knowledge of Reinsurance concepts, Market systems, general business trends, financial and regulatory impacts on the organizationProficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required.Experience in Re-Insurance Broking Accounts/Fiduciary function.Experience working with stakeholders across all CSS teams (claims, client teams, RM, etc.)Experience influencing others indirectly to accomplish a goal.Experience handling multiple client requests.

What makes you stand out?

Track record of successful fiduciary account managementClient and/or market facing experienceAdaptable communicator, facilitator, influencer and problem solverGood relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectivelyCII CertificationPast experience of leading a team of 10-15 membersProven Insurance domain knowledge in the entire General Insurance lifecycle
 

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.