Job Title

Manager - Facility

Job Description Summary

Job Description

[Site Operation]

To achieve the timely and efficient delivery of C&W - PMSI to  client , in support of their business needs in accordance with the service levels and Key Performance Indicators.SPOC on behalf of Cushman Wakefield.Recommend and support on Site’s Critical Operations and deliverables.Deliver high quality, prompt and courteous Services in support of customers’ business needs.To liaise with the client regarding matters on delegated levels of authority.

 Facilities Operation

Manage/Supervise and monitor the functions of facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by client’s SPOC under purview of Contract.Monitor the process of reporting and follow up of requests & complaints from Teleperformance staff stationed at the building to client SPOC .Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.Supervise in coordination with client on closures of SNAGs on weekly basis.Support Transition team in seamless HOTO of the FacilityTo implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assetsAdvise on additional purchase upon request and approval from  client  SPOC .Manage and Supervise process of Technical and Soft Services is followed to ensure a safe, healthy & hygienic working environment.Initiate Daily, Weekly and Monthly Meetings with client SPOC and take follow ups on the Minutes of the Meetings till closures.

Systems & Procedures

Adapting C&W processes and systems to meet local requirements and agreeing with client SPOC .Implementing C&W processes and systems.Training staff on processes and systems.

Health & Safety and EnvironmentalConduct Risk Assessments of all activitiesImplement safe working systems.Training on H&SE systemsEnsuring compliance as per C&W H&SE processes and systems.Ensuring Accident Log is kept up to dateReporting H&SE statistics and incidents in Monthly Report.

Vendor Management

To liaise with contractors, collect quotations and prepare quotation analysis.To keep and revise the existing contracts with different vendorsTo liaise with vendors on contract renewalTo compare, evaluate and recommend vendors Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

Purchasing

Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure.To monitor delivery from approved supplier and ensure they follow the SLAs.Cost Analysis report to be submitted with optimization on pilferages .

Engineering Management

Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to  SPOC with suitable Plan of ActionAdherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines.Review reports on engineering systems operation and maintenance .Initiate training session on technical service with SME technical (C&W) periodically.

INCO: “Cushman & Wakefield”