At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

Key Responsibilities

Develop and drive product roadmap and define timelines for future features and capabilities while applying new trends and competitive best practices.  Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size.  Actively collaborate with risk managers, product managers, engineers and other relevant partners in delivery execution.  Identify use cases, define business processes, and craft end-to-end user flows.  Break down sophisticated business requirements into actionable product features and technology user stories.  Develop and implement Test and Learn plans to support ongoing iteration of customer experience and product feature sets.  Conduct driven assessments and develop product recommendations based on analysis.  Support development of appropriate tracking and reporting to resolve product performance. 

Minimum Qualifications

Master’s/bachelor's degree in computer science, Computer Engineering, Information Systems Technology, or equivalent.  4+ years of digital product experience within a large financial institution.  Demonstrate proficiency in user experience, design, and architecture – You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are important.  Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders including software developers and engineers.  Possess Agile/Scrum methodology and rally/Jira/ Confluence proficiency.  Good balance of technical knowledge and an eye for business with a proven track record of driving digital innovation and business metrics with a customer-first mentality.  Digital product development experience preferred.  Experience in risk management in subject areas.  Strong strategic problem solver with the ability to prioritize tasks and drive results across various initiatives.  Excellent interpersonal, time management, and communication skills. 

Preferred Qualifications

Familiarity with ServiceNow IRM modules or workflows.  Experience supporting enterprise GRC technology programs.  Background in audit, compliance, or operational risk domains.  Agile or product development certifications (Scrum, SAFe, CSPO, etc.). 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.