At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

The Manager, Digital Operational Resilience, supports the delivery of the organization’s Digital Operational Resilience Act (DORA) for Amex, focusing on key resilience pillars including Information and Communication Technology (ICT) and Critical and Important Functions (CIF) mapping, incident management, resilience and scenario test planning, third-party risk, governance, and training. The role reports to the DORA Lead Coordinator and manages a small junior team, working alongside a peer Manager to jointly deliver and coordinate several of these activities. Strong planning, organisational, communication, and stakeholder management skills are required to operate effectively with Technology, Cybersecurity, Risk, Legal Entities, and Control teams.

Maintain Critical and Important Functions (CIF) and ensure alignment across Business Continuity, ICT, and third-party registers, including ongoing refresh

Lead the monitoring and triaging of ICT incident notifications, including activation of CIF incident procedures, estimation of impacts, and escalation of incidents where appropriate, coordinating incident response activities and regulatory reporting

Facilitate CIF scenario testing and resilience exercises, document outcomes and track remediation actions, including design for tests that are not cybersecurity.

Maintain relevant documents (e.g. how to comply, procedures, processes and plans), ensuring ongoing refreshes and annual reviews

Support annual Threat-Led Penetration Testing (TLPT) scope assessments

Support governance activities, including management reporting, audits, and regulatory requests.

Work with and maintain strong relationships with other teams including European Third-Party Governance, Info Security, Regulatory Reporting, and more

Drive awareness of any changes and updates with senior leadership, Risk Committees, and other relevant stakeholders

Minimum Qualifications:

Experience in digital operational resilience, technology risk, operational risk, or business continuity.

Hands-on experience with CIF management, ICT mapping, incident escalation, scenario testing, and remediation tracking.

Strong planning, organisational, coordination, communication, and stakeholder management skills.

Experience managing or mentoring junior team members.

Experience working in a regulated environment.

Preferred Qualifications:

Exposure to DORA or operational resilience regulatory frameworks.Experience supporting TLPT or advanced resilience testing.Experience working in European context

 
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.