Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Responsible for overseeing the integration of digital technologies across the organization and ensuring the smooth and efficient operation of digital systems and processes. Works closely with cross-functional teams, operations, information technology, informatics, and external partners to drive digital transformation initiatives, optimize workflows, and enhance our overall digital capabilities. Manages department schedules and acts as operational/technical liaison during go-lives.

Job DutiesDevelops, assesses, and assigns responsibilities with direct reports. Assigns and monitors individual work schedules to ensure a proper balance of tasks and resources including creates coverage schedules. Addresses performance and behavioral opportunities promptly and appropriately, using sound judgement in compliance with LVHN policy and applicable laws & regulations. Supports digital education efforts which can includes go-live coverage, at the elbow support, and creation of digital educational tools as assigned. Prioritizes, organizes, and directs project work of direct reports. Utilizes effective communication skills in interpersonal interactions with colleagues, leadership, and partners. Creates and presents digital integration and operations related information at appropriate meetings. Performs weekly check-ins and monthly on-site rounding with direct reports and co-leads all team meetings. Escalates concerns and opportunities to direct leadership. Collaborates with departments across the organization to streamline digital processes, automate repetitive tasks, and drive operational efficiency. Manages a team of digital integration specialists while providing guidance, mentorship, and support to drive team performance. Implements and maintains key performance indicators and monitoring tools to assess effectiveness of digital operations and integration efforts.
Minimum QualificationsBachelor’s Degree 3 years of previous management experience. Excellent facilitation skills and a demonstrated track record of delivering results and attaining goals. Proven ability to provide direction and oversight to other team members in the execution of their assignments and support of key initiatives. Knowledge and experience with Epic EMR systems. Experience in education tool development. Proven experience in digital integration, operations management, or a related role. Strong understanding of digital technologies and data analytics. Excellent communication and interpersonal abilities.
Preferred QualificationsMaster’s Degree 1 year Project management experience Experience with presenting to large and varying audiences. Microsoft Office expertise. Knowledge of data security.
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

707 Hamilton St

Primary Location:

One City Center

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday 8am-4pm with additional hours during go-lives

Department:

1004-13134 COH-EMR Operations