Essential Duties and Responsibilities:

- Manage correspondence supervisors by providing ongoing management and developing their leadership skills to meet business needs.

- Support audits by ensuring requested information are provided within the time-frame's requests and that the documentation and responses are accurate.

- Identify customer requirements and develop plans for correspondence delivery.

- Identify and recruit appropriate resources and assign individual responsibilities.

- Monitor performance of subordinates according to established monitoring standards, conduct performance appraisals, make decisions on personnel actions including hiring, firing and disciplinary actions.

- Develop schedules to ensure timely completion of final delivery of a solution to meet customer requirements.

- Recommend changes to policies and establish procedures.

- Collect and review correspondence volumes; determine how to use resources to meet the key performance metrics for said times.

- Facilitate and deliver Correspondence Agent & Supervisor trainings as required under department guidelines depending on business needs.

- Manage the daily timekeeping system for correspondence supervisors and agents.

- Work closely with the local Human Resources team on creating and delivering corrective action plans for staff including leadership, including termination.

- Work closely with other departments on site action plans and implementation to meet fluctuating business needs.

- Generate daily, weekly, monthly, quarterly, and yearly reports based upon project management requests.

Additional Requirements Per Client:

- FSA, Department of Education experience preferred

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a Federal Background Check.

- Must not be delinquent or in default on any Federal Student Loans.

- Bachelor's degree in related field.

- 5-7years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. 

- Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. 

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net)

- Private work area and adequate power source

Minimum Requirements
- Bachelor's degree in related field.

- 5-7 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.