At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Manager for International Card Services (ICS) Control Management will:
-Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.
-Track issues with KRI limits and project risk appetite for ICS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems
-Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU and their in scope markets.
-Manage details of specific risk and controls on the Argentina, Mexico and FCS portfolios, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums
-Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
-Facilitate the day-to-day change management process, working with the Enterprise functions and local approvers
-Implementation of key areas training initiatives that align with Operational Risk Management
-Facilitate processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework for each of the supported markets 
-Support sharing insights, better practices, themes, etc. across the enterprise 

Minimum Qualifications

-Experience in operational risk management (e.g., within, compliance, Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 
-Strong project management, communication, and interpersonal skills
-Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
-Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications

-Bachelor's Degree
-Experience in at least one of the following: 
-Translating operational risk strategy and appetite into execution guidelines
-Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds 
-Oversee the implementation of the operational risk governance frameworks
-Communicating and ensuring understanding and adherence to operational risk procedures and standards 
-Facilitating the operational risk exam management processes
-Experience in financial services industry

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.