At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

The Colleague & Labour Relations Manager for the Benelux is an exciting and challenging role that will allow the successful candidate to utilise their CLR expertise to drive a strategic agenda for the organisation. This includes developing and implementing CLR strategies, driving a fair and consistent colleague experience, supporting the business in powering up their growth and minimising legal exposure, as well as identifying opportunities to leverage existing practices and processes to ensure a fair and consistent approach.

The CLR Manager will partner closely with the local leadership team, the broader Colleague Experience Group (HR team) and the local works council. The ideal candidate is an experienced CLR Manager or Employment Law professional with a proven track record in their field with superior Dutch CLR knowledge and expertise.

This role will report into the Vice President of Colleague & Labour Relations, EMEA.

 Key responsibilities:

Define and deliver the local Colleague and Labour Relations strategy by driving a proactive data-driven approach, introducing innovative ways of working to unlock enterprise value and ensuring a great colleague experience during the whole colleague lifecycle.Provide guidance for all collective and individual labour law aspects and advise business leaders and CEG partnersDevelop and maintain strong relationships with market business leaders, Colleague Experience Group and other key stakeholders (e.g. works council).Lead and support the works council consultation on different initiativesLead with an external perspective, interpret and analyse changes in Employment Law and conduct external benchmarking to review CLR trends, assess impact and develop proactive strategic CLR solutions to provide a best-in-class service.Manage and coordinate the CLR impact of complex business transfers and/or transactions ensuring full compliance with regulations where appropriate.Focus on continuous improvement, innovation, agility, and enterprise design, continuing to work on automation and digitization of processes where appropriate.Work in partnership with relevant stakeholders to effectively implement strategic initiatives/projects, where there is a CLR impact, ensuring full compliance with local laws and regulations.Build and leverage relationships with key stakeholders, ensuring a collaborative working style and bringing others with you.Use data-driven insights to understand the colleague experience and inform effective prioritization and decision-making.

Minimum Qualifications:

University degree in law, L.L.M. in Dutch labor or economic law and relevant professional experience in employee relations or HR generalist and/or as professional for labor law.Advanced knowledge of Dutch collective and individual labor law.Experience working with works councils, preferably in a highly matrixed multi-national environment.Proven expertise in managing all elements of the CLR experience including employee relations and collective bargaining, performance & absence management, conduct management, investigations, grievance procedures, tribunals and re-engineering.Strong interpersonal and communication skills with the ability to influence and manage multiple stakeholders.Fluent in Dutch and English (written and verbal).Ability to focus both on detail and broader implications of issues.Commercial awareness of the business issues facing the organization and the ability to deal with problems in a practical and common-sense way, including looking at matters holistically and proactively and finding smarter ways of working.

 
Employment eligibility to work with American Express in Netherlands is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.