Job Summary and Responsibilities

The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. May support 5 or more providers at any given time. This may also be specialty or multi-specialty environment.

1. Manage clinic staff on day-to-day operations.
2. Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
3. Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
4. Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
5. Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
6. Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
7. Work with Regional Director to develop and implement performance goals and objectives.
8. Assist Regional Director with implementation and development of long-range plans.
9. Monitor payroll system to control time management.
10. Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
11. Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
12. Act as the liaison between the practice and Central Billing Office.

Job Requirements

Education & Experience

High School Diploma/GED

1-2 years of progressively responsible experience in a clinic setting required or equivalent supervisory experience in any industry.

Associates degree in healthcare, business, or related discipline preferred

Experience in a healthcare setting, including clinical training or oversight of billing or revenue cycle process preferred.

Where You'll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.