**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Role Summary** The Manager – Audio Visual Managed Services is responsible for the end-to-end delivery, performance, and continuous improvement of AV managed services across enterprise environments. The role leads AV operations teams, ensures service levels are met, manages client and stakeholder relationships, and drives operational excellence across meeting rooms, collaboration spaces, digital signage, and event support services. **Key Roles & Responsibilities** + Own and manage client delivery for AV services, ensuring SLA, KPI, and contract commitments are met + Act as the primary escalation and relationship manager for AV service delivery issues + Coordinate delivery across engineering, operations, security, and governance teams + Lead service review meetings, operational governance forums, and executive updates + Oversee incident, problem, and change management processes for client environments + Manage service onboarding, transitions, and operational readiness for this contract. + Drive continual service improvement, automation, and optimisation initiatives + Ensure alignment between client requirements and Audio and Visual Conferencing roadmap changes + Manage risks, dependencies, and service improvement backlogs + Ensure service delivery aligns with security, compliance, and regulatory obligations + Support commercial activities including renewals, service expansions, and cost optimisation + Maintain accurate service documentation, reporting, and delivery artefacts + Collaborate with account management and sales on growth opportunities **Knowledge Skills & Attributes** + Strong ability to transition services from incumbent providers and set up your organisation for success. + Strong understanding of managed services and client delivery operating models + Excellent client relationship management and communication skills + Ability to translate technical delivery into business outcomes + Strong service governance and risk management mindset + Confident decision-maker and problem-solver under pressure + Highly organised with strong prioritisation and coordination skills + Commercially aware with focus on value and outcomes + Collaborative leadership style across multi-disciplinary teams + Customer-centric, proactive, and continuous-improvement focused **Academic Qualifications & Certifications** + Bachelor’s degree or equivalent experience in: + Information Technology + AV / Media Engineering + Business or Service Management + Certifications (desirable): + ITIL Foundation or ITIL Managing Professional + AVIXA CTS or CTS-D / CTS-I + Microsoft 365 or Teams Rooms related certifications + Prince2, PMP, or equivalent service/project management certification + Leadership or people management qualification **Required Experience** + 8+ years’ experience in AV, collaboration, or workplace technology services + 3–5 years in a managed services leadership or service management role + Proven experience delivering AV services in enterprise or global environments + Experience managing distributed teams and third-party vendors + Strong background in SLA-driven service delivery and customer support + Experience operating in ITIL-based service management environments **Technical Expertise** + Enterprise AV platforms: + Microsoft Teams Rooms and Surface Hub + Room booking and scheduling systems + Digital signage platforms + Audio visual technologies: + Video conferencing systems + Audio DSPs, microphones, cameras, and control systems + Monitoring and management tools for AV environments + Network fundamentals impacting AV services (QoS, VLANs, firewalls) + Endpoint and device lifecycle management + Incident, problem, change, and release management processes + Vendor technologies (Crestron, Poly, Cisco, Logitech, Extron – desirable) + Understanding of cloud collaboration platforms (Microsoft 365, Teams) **Workplace type** **:** **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .