At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Governance and Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. 

The objective of the ICS Governance & Control teams is to enable safe, sound and sustainable business growth, and to support our International Legal Entities to deliver on their control and compliance obligations.

How will you make an impact in this role?

We are seeking a UK based Risk Manager to join our ICS Governance & Control Business Conduct team to support the roll out and ongoing governance of our Business Conduct Program.

Purpose of the Role: 

This role will report to the Business Conduct Integrity Director. They will play a key part in developing the Business Conduct Inventory and the Content Governance program to support ICS adherence to AEMP88 requirements and the Customer Facing Interactions (CFI) minimum standards.  

Responsibilities:

Management and development of the international Business Conduct (BC) inventory, including risk indicators and gaps against AEMP 88. Management and standardizing the collection of key data points to maintain and develop the BC Inventory. Evolve the reporting data requirements in line with internal audit requirements. Working with Business leaders and wider business conduct team to continuously improve the BC inventory to ensure effective oversight for the Business leaders. Developing and evolving the content governance program to ensure adherence to AEMP88, whilst identifying opportunities to improve the program and user experience. Partner with the wider BC team to ensure changes from AEMP88 or Audit/2nd line issues are implemented with Content Governance and reflected in the BC Inventory. Function as point of contact for the ICS Business Conduct Content Governance workstream, providing process & control input to second line, third line and external reviews (compliance, internal Audit, regulators) as required. Establishing robust governance and documentation solutions for the Business conduct team to centrally store key processes, policies and procedures. Champion risk management practices within the business

Minimum Qualifications 

Strong MS Excel & PowerPoint Skills – Proven experience and ability working with large sets of data and good attention to detail Excellent Relationship and stakeholder management skills - Rapidly build trust & credibility with strategic stakeholders including but not limited to; Regional IR&CO Business Conduct workstream and execution leads, Market Control Management experts, Sales and Account Development teams, Colleague Labour Relations (CLR), General Counsel employment teams, International Field Enablement (IFE), Regional and Local Compliance officers, Privacy and strategic counterparts in other business units. Program management capabilities- Project or program management capabilities and ability to develop detailed plans making recommendations for path forward Collaboration - Strong collaboration skills and ability to positively work through conflict. Problem solving - Ability to navigate across functional areas / geographies and work through roadblocks using established networks, negotiation skills and through the development of compliant solutions. Communication – Delivery of impactful communications (clear, concise & meaningful - both written and oral) for multiple audiences / levels of seniority. Driving results across cross-functional teams without direct authority to ensure that strategic uplift plans are implemented, and local oversight infrastructure is established and maintained. Risk mindset, Aptitude to operate within a policy and process driven environment. Comfortable navigating a complex, fast paced environment, often with strict deadlines, high degrees of ambiguity and Compliance / regulatory commitments. Degree of flexibility with time given the international remit of the role.

Preferred Qualifications

Experience preferably in Risk, Compliance, Internal Audit, Operational Risk, or a related discipline.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.